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February 3, 2020
Stop Texting? When to Use Different Communication Methods at Work

Organizations and teams that are able to communicate effectively are generally more successful. This makes communication an essential skill to sharpen regularly. However, there are many different ways to communicate. Let’s briefly discuss how you could use them for more efficiency in the workplace. 


SMS/Text messaging. Text messaging is a great way to send brief status updates to your team or even clients. It’s less intrusive, and with many professionals using smart watches, you are almost guaranteed that they can’t miss seeing the message. This is also a very effective way to communicate urgent messages, such as a deadline being moved up or a client needing immediate documentation. No internet? No problem. Message the old-fashioned way with SMS. 


Phone call. Phone calls are useful, especially if you require a confirmation that the person has received the information. While texting is becoming the most common kind of communication with newer generations, if there will be a lot of back and forth it may be more effective to just pick up and phone and talk for a few minutes. You can always send an email or a text message summarizing the main points of the conversation later. 


Emails. Emails are a great way to keep a written record of progress on projects, updates on clients, and other task details. Help your team or employees stay organized by putting the due date or indicating the level of urgency in the subject line. 


One-on-one conversation. If you need to provide constructive criticism, share sensitive information, or are concerned that what you say could be misconstrued in written form, it’s usually better to have an in-person conversation. It’s also better for some professionals to communicate a vision or details of a project out loud instead of trying to write it down.


Meetings. Meetings are great for discussing something that affects the whole team and also to get everyone’s input on new projects and ideas. However, before calling a meeting, make sure that you have concrete talking points and that you can’t accomplish what is on the agenda with the other forms of communication listed above. Your team and employees will appreciate it if you only call meetings when they are really necessary. Otherwise meetings can get in the way of overall effectiveness instead of increasing it. 


When choosing a communication method, besides thinking about what would be best for you, think about the person you need to communicate with and how they would best understand the information. This factor can also help you choose the right method of communication in the workplace. 


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Guest Blogger Hallie Crawford is a certified career coach and founder of HallieCrawford.com. Her team of coaches help people find their dream job and make it a reality. She is regularly featured as an expert in the media including the Wall Street Journal, CNN, and US News & World Report. Visit her website at www.HallieCrawford.com for more information about her team's career coaching services. Set up a Complimentary Career Strategy Session with Hallie Crawford to get advice on your career goals. *Mention you saw us on Talent Zoo and receive a free bonus if you purchase a product or sign up for coaching.* http://www.HallieCrawford.com
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