There are, as you may have heard, 13 human motivators, or “hot buttons” that inevitably drive sales. Employ any one or two of them in your marketing campaigns, with a deft and artistic touch, and you’ll easily deliver your customers to the precipice — the point at which he or she is presented with an all-important and consequential decision:
To buy or not to buy.
Yet, use more than one, or at the most two, hot-button motivators in a single marketing campaign, and, more than likely, you’ll lose the sale. Just as a sentence should contain only one thought, lest in confuse and distract the reader, a sales promotion should appeal to one dominant motivator at a time.
So which one, or two, motivators will work best in a recession? First, let’s identify these 13 motivators.
In no particular order, they are:
Fear of lost opportunities, or the loss of a possession. (Plus, millions of people just love it when they’re scared — why else are Stephen King and Final Destination 5 successful?)
The coveting of more…and more…and more (and it’s still never enough)!
Mirror, mirror on the wall (indeed, why mirrors at all)?
Sex sells. Dare to deny it.
5. Envy or Jealousy
It all began when we were little mini-mes, and we pulled on mommy’s skirt and screamed: “I WANT ONE, TOO!”
Who doesn’t want to be valued and feel important (and drive a BMW)?
Why stand when you can sit; why sit when you can lie down; why work when someone else can work for you (otherwise known as outsourcing)?
You’ve been robbed! You’ve been cheated! And now you want REVENGE!
C’mon, do you know anyone who really wants to be weak?
The pleasure is in the giving (so they say).
Why else do we suffer the slings and arrows of outrageous misfortune (Shakespeare)? Because, after all, tomorrow is another day (Gone with the Wind).
We all have one or two; in some perverse way, it makes us feel better about our miserable, guilt-ridden selves.
The politically correct, socially acceptable, and legal equivalent of revenge.
Ok, so which hot buttons work best in a recession?
Hold on; not so fast. Along with these 13 motivators, we humans are also prey to 12 universal desires. Indeed, at one time or another, regardless of our sex, age, race, political persuasion, or whether we watch CNN or FOX, we are all subject to these 12 desires — and some of us are subject to all of them all at the same time!
Again, a warning: Pander to more than one or two and you will muddle your marketing message.
Okay, these 12 desires are, in no particular order (and they need no explanation):
2. Good looks
9. Enjoyment or pleasure
12. Security in our old age
Now, which of these 12 desires appeals most strongly to consumers during a recession, when money is tight, the future is murky and an overall sense of anxiety and dread causes many a sleepless, frightful night? Hmm. Well, truthfully, from where I stand, a recession won’t stop, inhibit, or negate any of them!
They all belong to the basic human emotional and visceral food groups, regardless of whether Bernanke institutes QE3 or not. Because they function in all climates and in all economies, they will survive and thrive in the best of times and the worst of times (Dickens, sorta).
If your product or service can successfully satisfy any of these 12 desires, your promotion could be squarely on the road to making you oodles of money — if you can combine it with a hot-button, recession-proof motivator! Important Caveat: The desire you choose to arouse and satisfy must be relevant to your product.
For example, if you sell car parts, security in old age or good looks might not be the best two desires to leverage. But, if you sell pimple cream, good looks certainly works, as would popularity, praise, and self-confidence. A case could even be made for health (after all, if you look good, you feel good).
Okay, now on to …
The motivators you should absolutely use in a recession…
Well, FEAR certainly works, but use it sparingly. For example, use it in the lead to get the readers attention. After all, you don’t want to drone on and on about how terrible things are — they get enough of that watching the nightly news on TV.
What they really want, therefore, is HOPE!
Okay, so now we’ve got two motivators that go hand-in-hand: FEAR and HOPE. Anything else?
ENVY or JEALUOSY works. For example, your prospect grumbles to himself: “Gezus! How can Harry next door still take annual Hawaii vacations, when I can’t even afford to fill my gas tank?”
So, here comes your product to the rescue, allowing him to act like neighbor Harry, thereby restoring his PRIDE (and presumably filling his empty wallet and gas tank).
LUST…now that’s clearly a motivator for all seasons. Nothing will stop carnal desire; not rain, nor hail, not even old age (as long as your product has the horsepower of a little blue pill).
GREED, on the other hand, wouldn’t work. The average consumer isn’t looking for more; he’s looking to hold on to and protect what he’s got.
And for that same reason, CHARITY isn’t a big motivator in tough economic times either, unless…
Your customers are rich and philanthropic. And if they are, then GREED, CHARITY, and certainly VANITY can be used with wanton abandon!
What about ANGER? Absolutely! Yes, play into the rage — the loss of privilege and comforts that a recession robs your customers of. And, by all means, pin the blame — join your customers in throwing rocks at the enemy!
Who is the enemy? Those whom your customers may have a PREJUDICE against — Wall Street, Congress, Obama, the Tea Party, your landlord, your boss who denied you a raise; the list could be endless!
After all, your customers want, indeed they demand JUSTICE! But be smart and sensitive about it. Use good taste. Don’t blame Jews, Black people, Mexicans, the poor, or even your mother-in-law (unless you’re fully capable of cooking and doing your own laundry).
And what about LAZINESS? Silly question — that’s another all-season perennial! For example, there are millions of overweight men and women who would eagerly pop a handful of pills rather than run five miles on the treadmill, much less deny themselves the pleasures of chocolate, ice cream, and cake.
And if a pill, powder, or chair (which easily folds and stores in a closet), can miraculously turn their potbellies into a rippling rack of six-pack abs in 90 days or less and give them the STRENGTH to bend steel in their bare hands and leap tall buildings in a single bound (Superman), it’s a no-brainer!
My, my, my, dear marketer, what have we just discovered here?
There are no one, or two, hot-button motivators best suited for a recession! Depending on who your customers are, what they value, what drives them, and what they desire, there are exactly 13 motivators and 12 desires to choose from.
In which case…what recession? 2012 is going to be a great year for you!
Barry A. Densa is a freelance marketing and sales copywriter at Writing With Personality. To read more of his articles and irreverent musings, and download a FREE copy of his NEW eBook, containing 21 of his most outrageous rants, visit his blog: Marketing Wit & Wisdom!