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February 27, 2015
Verizon Loses Its Cool on ‘Net Neutrality’
 
We’re happy with our current Internet connection and hope it continues as it is in the current fuss over “net neutrality.” We’d like to understand the issues a little better, and don’t think that Verizon, in its vexation over the FCC’s new Internet rules, has been very helpful in issuing a distraught statement, first, in Morse code, then in a cranky old typewriter font.

You’ve got to communicate in today’s world on today’s issues and make your case in coherent, trust-building terms, not (however anguished you may feel) jest in dots and dashes.

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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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