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March 19, 2015
How to Kill Productivity...Or Not
 
Many people have little understanding of the creative process. They try to issue orders to stimulate, put time limits on, or insist that the creative process conform to preconceived notions. The fact is, the better you understand the creative process, the easier it is to encourage creativity.
 
Management's responsibility, then, is to ensure that employees have the resources they need to do their jobs and that barriers inhibiting their progress — such as keeping people in the dark, dictating creativity, setting unrealistic time frames, and procrastination — are torn down.
 
Keeping People in the Dark
 
"Why do you have to know what we are doing? All I want are a few ideas." How can someone come up with ideas in a vacuum? The time you invest in providing background information often helps ensure that the ideas developed are consistent with your organization's overall strategy. Moreover, such information often becomes a catalyst for new ideas.
 
"It’s just not right. I can't tell you why, but I just don't like it." Managers who don't take the time to evaluate an idea and provide constructive feedback (rather than criticism) will be disappointed when employees make the same errors again.

"I know exactly what I want, but can't explain it. When I see it, though, I'll tell you." The inability to provide direction or to verbalize your expectations sets your employees up for failure. Perhaps you need to spend more time figuring out what you want before requesting assistance.
 
Managers often turn to a dictatorial style of management out of fear that they will lose control by providing too much latitude. Such managers maintain tight control to avoid having anyone "mess up." They have lost sight of the conviction that if you believe in your people, they will believe in themselves.
 
Dictatorships
 
"Here's my idea and how to execute it!" When you tell people not only what you want but dictate the process as well, people shift into automatic pilot, stop thinking about a better way to attack a problem, and execute the action as directed.
 
"Here's my idea, what's yours?" When managers present their ideas before allowing employees to present theirs, employees may hold back suggestions rather than insinuate that their bosses' ideas are inferior. This places boundaries and parameters on employee thinking, discouraging independent thought.
 
"Don't waste your time brainstorming, just come up with a great idea." Many of the best ideas result from using one thought as a springboard to another. Furthermore, many innovations result from applying an idea from one industry or company to a completely different situation.
 
"What you came up with is okay, but let's do it somewhat differently." Don't alter ideas by introducing subtle, meaningless changes in order to justify the time you spent reviewing them. When employees know that their suggestions are appreciated and adopted, they work harder to implement them.
 
Management must resist the pressure to accept projects that have unrealistic deadlines and then force them onto their employees.
 
Unrealistic Time Frames
 
"It's only one page. It shouldn't take more than an hour to complete." You can't put a timetable on creativity. Doing so will result in ideas that are not fully developed and frustrate employees who hand in their work but have second thoughts about their efforts the next day.
 
"I know there's no reason to have it tomorrow, but I want it then anyway." Some managers believe they must exert pressure to force creativity; that people respond to pressure with inspired breakthroughs. Although people often do rise to an occasion, pressure or fear is a short-term approach that doesn't always yield results. Furthermore, if you cry wolf too often, when you really need something extra from your employees, they won't have it to give to you.
 
Today’s competitive environment places a premium on speed. That is why procrastination creates problems at every turn.
 
Procrastination
 
"We really do want suggestions. It's not our fault if we're too busy to act on them." In many organizations, employees are asked for suggestions and told that management will get back to them upon review — but no one ever does. Employees begin to assume no one cares, so they stop trying. This problem is compounded when managers are so overextended that they view a new idea as an annoyance, an attitude that is "communicated" to employees.
 
"I think we've got it now. I only have minor corrections to the thirteenth draft." Some managers change things just for the sake of changing them. Others make changes because proper attention was never given to an earlier draft.
 
"Thanks for the information. Our committee meets in a few weeks. We'll decide whether to go ahead with it then." Delays cause a loss of momentum.
 
Remember, just as capital equipment must be properly maintained and repaired to protect its value, creativity –– an organization’s greatest natural resource –– must be nurtured if it is to provide the greatest benefits.

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Frank is an award-winning author. He has written five books and over 300 articles. He was recently named one of “America's Top 100 Thought Leaders” and nominated as one of “America’s Most Influential Small Business Experts.” Frank has served on several boards and has consulted to some of the largest and most respected companies in the world. Additionally, FrankSonnenbergOnline was named among the “Best 21st Century Leadership Blogs.” Frank's latest book is "Follow Your Conscience," November 2014.
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