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October 13, 2014
Handling a Trying Crisis Assignment: Treating an Ebola Patient

Here’s a moving account of one of the most trying crisis communication roles imaginable — functioning as a doctor caring for an Ebola patient at a U.S. Hospital. Dr. Angela Hewlett in The Washington Post recounts her experiences caring for her patient, including media interviews, at a biocontainment unit at the Nebraska Medical Center. 

All went well over a three-week span, including relationships with the Nebraska media, and Dr. Hewlett is now anticipating a second Ebola patient — “After all,” she says, “just like I told my children: I am a doctor and I take care of sick people.”  

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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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