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August 19, 2015
Good Crisis Communication Matters, Chinese Learn
 

In the wake of the horrendous chemical explosions in Tianjin last week, Chinese officials appear to be acknowledging that good crisis communication matters. 

Reports the South China Morning Post: “The Communist Party’s official newspaper has urged officials to learn from Western countries about how to brief the public on emergencies and disasters amid signs of growing disquiet in China over the trustworthiness of the information the authorities are releasing about the huge explosions in Tianjin and the possible threat of contamination.”

Yes, candor counts in a dire emergency like the Tianjin blasts. We hope that managements worldwide recognize that need, and have adequately-staffed and well-drilled crisis communication plans in place. 

However low the probability, you need them when you need them, big time. 


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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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