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July 30, 2012
Exeter Hospital's Crisis Communication Challenge
 
Exeter Hospital in New Hampshire has been providing a case study in crisis management. Unfortunately, it hasn't been going all that well. But how would you handle an unfolding situation in which an employee was arrested and charged with being responsible for infecting at least 31 patients with hepatitis C? The New Hampshire Business Review discusses the situation.

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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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