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August 25, 2011
Earthquake Rattled DC's Communicators
 
Washington, DC, wasn't a great place to be during Tuesday's earthquake. Buildings shook, but there was no place to turn for reliable information on what was occurring. "To be fair," writes Chris Battle on the Security Debrief blog, "DC does have a Twitter account. Well, it has 22 of them, all with different Twitter handles, which can make it a little tough to figure out where to go...." Crisis communication apparently wasn't well-served in the nation's capitol on Tuesday.

Read Chris' post to get a sense of what the problems are in DC. Issues like those likely exist in many metropolitan areas and it shouldn't take earthquakes to get them resolved. We know how to communicate. But when a crisis occurs, it appears that we've got too many tools and channels to communicate well. On Tuesday, the nation's capital was all shook up in emergency information terms. 

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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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