Hiring delivery employees for your business can be challenging. After all, they will be the face of your company to many customers.
How they interact with people will be a key consideration. However, safety, timeliness, and a clean driving record are also essential qualities to look for in delivery staff.
Delivery drivers will be interacting with all kinds of customers, depending on the type of business you have. They will have difficult people to deal with along with the happy customers.
You need to know that the people you hire will maintain a professional, helpful attitude in any situation. It's important to find out how candidates have handled difficult situations in the past.
Drivers should maintain proper communication with the business if they experience unsatisfied customers.
The only way you can make things right is if you know about the problem. Drivers often hear about complaints and it is their job to pass the information on to other staff.
A delivery driver must be a safe driver. You want to hire someone that has a clean driving record with no moving violations or accidents against them.
If there are any red flags, the candidate must be able to offer an explanation that will override the decision against hiring them. For instance, the other person may have been at fault.
You'll also want to consider the option of hiring contractors or employees.
The company is liable for accidents that the driver has while working if he or she is an employee. You must also provide insurance coverage for all driving employees. However, if you should choose to contract the position out, the contractor will be the person responsible for insurance coverage.
Hiring a contractor doesn't mean you can skip due diligence on finding the best person. Your company's reputation will still be on the line if you hire the wrong person.
It is essential that you have background checks done on anyone you hire to be a delivery driver.
Driving records provide information about the applicant's driving history. However, you'll also want to consider criminal record checks and possibly even a credit report check.
The reason for these is that your driver will be spending much of his or her time without direct supervision. They may handle cash and credit for purchases, and you want to be confident that they are someone your company can trust.
Criminal background checks are necessary to protect you from hiring someone with a dangerous criminal record.
The decision on which background checks to do will depend on if you are providing delivery for commercial or residential customers and what types of products they will be delivering. It is always better to err on the side of caution to protect your company's good name.
Hiring the right delivery drivers is not always easy. It can be a long process to find the right people.
Because they are the face of your company to many of your customers, this is an important task that must be handled correctly.
Joyce Morse is an author who writes on a variety of topics, including SEO and online business degrees.