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May 18, 2015
Amtrak and Doing the Right Things, On Time
 
In relational terms, we were moved by and appreciated a message issued last week by Amtrak's president and CEO, Joe Boardman, on the wreck of Train 188. "With truly heavy hearts," it said high up, "we mourn those who died" and ended by pledging the completion of Positive Train Control in the Northeast Corridor by this December. Yet...

The statement was apparently issued by Amtrak's Marketing Department, and really makes the point that PR is a complex craft that can't be conducted on the basis of sentiments alone – it takes commitment by everyone in an organization to doing the right things - like installing Positive Train Control – on a timely basis, whatever that might have been in this instance.  

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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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