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June 1, 2015
After the Fire, Learning Occurred – A Community Feedback Exercise
 

From neighboring Canada, we’ve come upon an excellent example of the feedback benefits in reviewing community emergencies with the residents and responders involved. A couple of hunters accidentally started a brush fire and, afterwards, the Royal Canadian Mounted Police and the firefighters patiently explained what happened thereafter.

“The meeting,” said one of the official participants, “was a great opportunity for the emergency staff to collect feedback on how to improve, and was a good way to let residents know where they can find information in those situations.”

 Jointly examined communication with learning for the future – the upside of a crisis. 


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Doug Bedell has a background in journalism and PR and is the owner of Resource Relations LLC in Central PA, focusing on organizational and crisis communication. He’s the community manager of SimplyFair.net, a social network on fairness. On the Web, Doug’s at www.ResourceRelations.com. On Twitter, he’s @DougBeetle.
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