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VIEW FROM THE CHEAP SEATS
Bookmark and Share   Subscribe to the View from the Cheap Seats RSS Feed July 2, 2009
But Wait, There Really is More
 
Billy Mays is gone, but what can we learn from him?

While much of the world spent time last week lamenting the passage of Farrah Fawcett and Michael Jackson, I’d like to pay a little tribute to Billy Mays. If you watched any amount of non-prime-time TV, you couldn’t avoid the dude with the dark black beard and the booming voice. OxiClean, Mighty Mendit, Kaboom!, The Hercules Hook--he pushed a lot of products. He wasn’t the first, and he won’t be the last.

It’s easy to make fun of Billy Mays and the other infomercials of the world. They’re loud, they’re pushy, they sell stuff we don’t think we need. But they work—to the tune of billions in sales. They’re more successful than anything that crates home the awards we tend to covet. We love to pride ourselves on uncovering “simple, human truths,” yet a lot of self-indulgent creative work doesn’t reflect that.

I think advertising people of all kinds can find some lessons in what Mays did:

Present the problem, and then present the solution. All in under 2 minutes, too. I’ve had too many clients that promote their services as a “solution” when there’s no real problem, or when they can’t describe what their business actually does. Billy Mays made a career selling the answer to the perils of middle-class modern living—spills, messes, rips, and the trickiness of chopping vegetables. He offered real solutions, no matter how mundane they were.

Make a promise, not an overpromise. Sure, the yelling and selling makes it seem like the product being hawked will save your life, but actually, the promises made in most infomercials are much more mundane. You’ll get out tough stains. You’ll fix those hard-to-mend rips on clothes. While a lot of advertising implies that consumers will be sexier, happier, more powerful or more self-fulfilled, the infomercials only promise something tangible and little else. Which makes them more honest than most ads.

Give me something I can’t get anywhere else. It’s a world of product parity, so much of modern advertising has morphed from giving you a unique product to giving you a unique feeling when you use the product. There was always something different about the products Billy Mays pushed. Or at least he told us there was. It’s not true anymore that you can only get one of those products on TV, but the product was always portrayed as one of a kind. Can you still find that uniqueness for your clients?

There’s little need for long-term brand building. You could argue that Mays himself was a brand, that if you saw him (or heard him) you knew what type of pitch was coming. But the companies behind infomercial products are all about the sell—make it happen, right here, and right now. Which, for better or worse, is now the mindset penetrating traditional types of marketing. More and more clients are gravitating toward this short-term thinking, especially because they themselves have no long-term job security. Clients of all kinds have no patience for advertising that doesn’t boost sales. We need to get used to it.

Be likeable. Even as Billy Mays yelled, he smiled. Yes, some people thought the whole style was abrasive. And sure, it gets annoying after a while. But look at how much other advertising is condescending, insulting, or makes someone the butt of a bad joke. Mays was generally likeable. He sold himself just as much as he sold his products. He was an asset, not an asshole. No one likes buying from an asshole.

Infomercials are a classic mashup of naked salesmanship and basic psychology. And it works. Mays and his type of infomercial are a billion dollar business that’s kept many television stations in business. While we sweat the size of the logo or the subhead that waters down the headline, Mays laughed all the way to the bank. He’s gone, but there are dozens of pitchmen waiting to take his place. And there’ll always be some new product viewers don’t think they need until they see it. Most importantly, TV stations and cable operators are deliriously happy to have that direct response revenue coming in.

Why do so many creative people loathe this type of work? Simple: There’s no comedy, no deft art direction or beautiful cinematography, no hipster sense of irony. The spots are formulaic and rarely deviate. You don’t need reams of creative teams to do that kind of advertising.

But I don’t aspire to do that kind of advertising, and I bet you don’t either. So if you can’t join ‘em, beat ‘em. We’re going to have to do better than Billy Mays and his ilk.

So what can we do? Keep the work simple and uncluttered. Make TV commercials that are worth watching, or at least tolerable. Offer something solid and tangible on behalf of a client. Don’t promise the world in an ad. And while you don’t have to say “buy now” every time, make sure that when someone is ready to buy, your clients have a convenient time and place to make that sale. No, none of that is easy. It’s easier to yell for two minutes and jam a phone number down someone’s ears. We have to be better than that.

Act now. Otherwise our jobs will be around for a limited time only.  


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Comments
Add Your Comments
Danny G (Atlanta) on 07 Jul 2009 at 8:25 pm

@ Reality Check:

It's not a batshit idea when direct response marketing can generate millions of dollars in sales in a matter of weeks based on one TV spot and one product. They fly fast, and then they crash and burn. Nike is a great example of a brand that was built organically, over time, with much different tactics, including great advertising. It didn't happen overnight.

I've written before about the perils of our short-term thinking that folks like Billy Mays capitalize on. I fear that Nike, and other companies who embrace high-quality products and long-term brand building with great advertising, are a dying breed. Selling trash to suckers seems a lot more lucrative.

Bobby (Miami) on 07 Jul 2009 at 8:06 pm

Billy May\'s products did work, that was he schtick, he never sold anything he didn\'t believe in it.

Moreover, Billy Mays\' informercials where entertaining, there was comedy and drama in them, as in most infomercials. Say it\'s 2am, you have credit card debt, you\'re feeling depressed, and suddenly some jerk is telling you how to make millions in real estate, how is that boring? They\'re selling hope and hope is never boring, ask Obama if you don\'t believe me.

Why do we hate them? Simple.

1. They take forever to write and revise.

2. You don\'t get to fly somewhere cool to shoot them.

Reality Check (Feet On Ground) on 07 Jul 2009 at 11:14 am

Where did you get the batshit idea that they're "more successful than anything that crates home the awards?"

Do you really think Nike would have been able to make running shoes the most expensive shoes in anyone's closet if they had been sold via some guy screaming at you?

Direct response people sell trash to suckers.

Tired (Chicago) on 07 Jul 2009 at 11:03 am

Infomercials present false claims & inferior products. Billy Mays is a human being and I respect human life so let him rest in peace. However many of the product sold by May\\\'s and others are never what they claim to be. Short of that I think people loathe this work (creative or not), because of the BS flung to the many that don\\\'t know any better. Great editing job in the ShamWow commercials. Spills the cola on the piece of rug creating a puddle in front, cut away, cut back and...the puddle of cola is gone before the product even hits the spill. Truth in advertising, or lack there of.

Ted Pate on 02 Jul 2009 at 8:17 am

Nice one Danny G!

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Enter numbers Why? 

Branding. Religion. Censorship. Office politics. Global politics. Sexual politics. And getting drunk during a job interview.

Since 2002, Danny G. (a.k.a. Dan Goldgeier) has been writing the most provocative advertising columns about advertising and marketing -- over 130 of them, covering every related topic you can think of. They're witty, thoughtful and probing, and a must read for those who want a perspective rarely seen in traditional industry publications.

An Atlanta-based copywriter and ad school graduate, Dan has worked at shops big and small. He reads incessantly about advertising, and is a whiz at rock & roll trivia. Learn more about him by visiting his copywriting website or AdColumnist.com, the View From The Cheap Seats Archive website. You can also follow him on Twitter.

He welcomes your feedback. Send comments, criticisms, and suggestions to Danny G.

dannyg@adcolumnist.com

http://www.adcolumnist.com

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