For all the doubters and naysayers, social media can bring in the Benjamins. In fact, for my consulting practice, Brain Tattoo Branding, Twitter scored an exciting, new, six-figure assignment.
So how did it happen? First, you’ve got to be signed up. It’s easy and painless. If you are clueless to the new world of Twitter, watch the video on the Twitter web site and also check out these excellent books on the subject.
All A Twitter by Tee Morris
Twitter for Dummies by Laura Fitton, Michael Gruen and Leslie Poston
Secondly, you need to understand what Twitter is and is not. In a bird shell, Twitter is a micro blog that enables you to post and read “tweets.” A tweet is a text message in a concise, less than 140-character format. A tweet post has no content boundaries other than length. You can tweet or twitter anything, from a question, a quote, an opinion; a status on what you are doing, feeling or about to do; share resources, or dish an experience.
Twitter is a real-time communication channel for personal and business purposes. It is intended to adhere to the new social media etiquette and be more about dialogue and helping rather than hard selling. But, like many things in life, there are always a few bird brains that don’t seem to get that part.
Back to how I did it. I set up my profile, selected a handle — @brandingdiva.com, uploaded a photo, and added keywords that are relevant to my world. Now, as a twitterer, I get to follow others, which means their posts are in a timeline on my Twitter page. It’s not about quantity, but quality. You must follow people who can add to your success.
A few years ago I joined a mentor group lead by The Million Dollar Consultant, Alan Weiss. Alan has authored over 32 books and is one of the smartest cats I know. He helped me improve my business proposals, leverage my intellectual property, and just become a better consultant. I delete reams of newsletters and mail in my inbox daily, but, I’m very religious about reading Alan’s stuff.
In a recent email, he suggested I follow him on Twitter @BentleyGTCSpeed. And because I like Alan’s thinking and humor, I thought this would be a great way to get bite-sized samples of his brilliance, fast. So I started following him.
That Saturday night, I was drinking my BV cab and perusing my tweets, and I saw one from Alan. It read something like: Global industrial company looking for branding and naming specialist, interested parties contact XYZ.
So I did, right that moment. I shot an email to the contact listed. My branded email was formal and included my contact info, background on me, services summary, web site links, and an article from a prominent business publication in India that highlighted me and my views on brand naming.
Within minutes, I heard back from the contact; we exchanged a few more emails and then chatted on the phone. It turned out that he had also been in Alan’s mentor program. He was not the client, but was making recommendations to the client. After all of our dialogue, I was on the short list.
A few weeks later, I got a call from the client outlining the actual assignment, background on the company, and other details. I listened more than I talked. From there, he requested a proposal. I explained to him, that before I could produce the proposal, I needed some additional information from him and agreement on key issues around the project. My list was extensive, but he promptly answered all my questions and I submitted my proposal.
My proposal was brief; not a lot of selling, but it did include our agreed-upon goals, measure of success and value expected, pricing options, and a strong overview of my company’s credentials and B2B experience.
Three weeks later, I get another call. They want me to come to their home office to meet the team. They also requested I summarize my proposal into 3-4 pages. I obliged, on my nickel. For those you who squirm at shelling out travel expenses in advance of getting a deal, I say get real, if you are worth your proposal, you will earn this back quickly.
As it turned out, they were interviewing several firms and I was still in the hunt. To reinforce my position as a branding authority who works in diverse sectors, I prepared and did as much homework as I could. I flew in the night before, leaving nothing to chance, flight delays, bad weather, etc.
In my pitch I stressed my creative problem-solving ability above my knowledge of their industry. I rehearsed my key points and continued to listen and ask questions. In fact, I walked in with a list of both, so I wouldn’t forget anything. While I had plenty of B2B experience, I did not have hands-on experience in their specific industry category. However, I presented my lack of specific experience as a strength, not a weakness.
A few weeks later, I got the bright green light and today I’m working with a great company on a challenging project. Once we take it public, I will share with you more on the branding and project processes and outcome.
I am thrilled that a new social media like Twitter made this opportunity possible. I hope it soon does the same for you. Following are the key lessons I took away from this experience.
Lessons learned:
1) Twitter is tool, just like your business card.
2) Twitter is not an autopilot sales associate.
3) Twitter is a marketing tactic that you must use strategically.
4) Social media is not a magic potion that cures all; it is one piece of your marketing arsenal.
5) Jump on opportunities when you see them. Even on the weekends.
6) First impressions only come once.
7) Be efficient and “on your brand” with all of your touch points.
8) Not having experience in someone’s business is not a deal killer.
9) Listen more. Talk less.
10) Do your homework on the prospect’s competition, their leadership, and the challenges they face.
11) Proposals are to confirm goals, methods, measures, and expectations; not to convince.
Bravo, Karen! You're quite the inspiration, which is what I've been looking for lately! You just may have convinced me to join the social media buzz (I AM on LinkedIn), such as Twitter and Facebook. As a marketing consultant (I also have a passion for branding and naming--especially taglines) and copywriter, I would most likely benefit from these connections.
Speaking of copywriting, I feel I should blog about how Spellcheck is not the Be All and End All to those of us who write stuff. I noticed that you used the word, "lead," when I'm sure you meant to use "led." In your other other, "4 Ways To Get Kicked to the Curb," you inadvertently used the word "here" when I KNOW you meant "hear." Check 'em out. I mean to be helpful, by the way, not picky and "crabby."
Now... I'm going to print your article out. It was GREAT!
Akin (FL)
on 30 Oct 2009 at 9:36 pm
Hi! Karen:
Yees, indeed. I quite agreed with all recommendations.
As matter of fact, I just join social media by signing on to twitter. I have web site at www.business4info.com that I am trying to promote, and I hope by following others on twitter I should be able to get the traffice needed.
I am goin to follow Alan as well hopefull I can be successful like you.
Kerry (SF, CA)
on 12 Oct 2009 at 1:46 pm
Great story Karen. As one who has resisted Twitter, I will now reconsider. I love social media in general but don't want to get obsessive about it either. You have me rethinking my strategy.
Michele Q. (Chicago, IL)
on 16 Sep 2009 at 12:29 am
Finally, something upbeat in this horrible economic downturn. I've been unemployed for a year (9/12/08) and felt a twinge of hope after reading your article. I'll have to get back to "tweeting." Congratulations on the new assignment.
Liz (Chandler,AZ)
on 15 Sep 2009 at 5:35 pm
For some reason I just don't find twitter that compelling. I guess I should re-think it, but I do not want to be a slave to technology. Sorry, but it's true. I even refuse to have a cell phone. Perhaps I will do more research, and see what others are doing.
Beth Hisler (New York)
on 15 Sep 2009 at 4:36 pm
Hi Karen,
Really wonderful and inspiring information. Does the Million Dollar consultant group still meet and where can I find out more about it.
Beth
Media Michele (Orlando, FL)
on 15 Sep 2009 at 1:42 pm
Thank you Karen! I recently started tweeting and am still learning about it. It's very encouraging to hear such a great success story - congratulations on the gig! I appreciate your listing of lessons learned and will certainly utilize them.
Sheree (Los Angeles, CA)
on 14 Sep 2009 at 4:28 pm
Thank you Karen for this wonderful post on how to effectively utilize social media to build a personal brand. I find your closing very helpful and guiding.
About the Author Karen Post
Karen Post, aka The Branding Diva®, is an international branding expert, consultant, and speaker. She has been featured in a broad range of media outlets; including Bloomberg TV and radio, CBS Early Show, The New York Times, The New York Post, NPR, Fast Company, and The Boston Globe. She is also the author of Brain Tattoos: Creating Unique Brands That Stick in Your Customers' Minds (AMACOM).
Karen leads Oddpodz.com which is a collection of blogs and a community for creative-minded professionals, entrepreneurs, marketers, and businesses.