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Title: Strategic Account Manager
Location: Baltimore, MD

The Strategic Account Manager is primarily responsible for owning and maintaining positive client relationships with the company’s most important clients. The Strategic Account Manager will focus on maintaining long-term key client, growth, and strategy in addition to overseeing day-to-day processes, relationships and issue management for our key clients. They will be embedded within ZypMedia’s strategic client team and act as a daily point of contacts for all client needs.



· Operate as the lead point of contact for any and all matters specific to assigned accounts

· Build strong, long-term client relationships and maintain frequent contact

· Acquire a thorough understanding of key client’s needs and requirements

· Liaison between key clients and internal teams

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Actively monitor and optimize accounts

· Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

· Monitor churn rates and build retention plans as needed

· Master customer escalations to ensure the best outcome for client and company

· Influence development of processes and products by collaborating with internal teams to maximize company and client’s success

· Advocate product excellence and seamless product delivery with internal stakeholders


Who are we looking for?

· Local: Position is in the Baltimore area

· Experienced: 3+ years in senior level client relationships

· Knowledgeable: 2+ years in digital marketing agency or publisher and ad tech platforms

· Driven: Results matter and you get stuff done, you execute like an owner of the business

· Intuitive: You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment

· Agile: Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment

· Passionate: You are committed to delivering world-class client service

· Meticulous: You have a keen eye for detail, you know that details matter

· Team Player: Strong focus on collaboration and relationship management across multiple departments

The Scoop
Primary Industry: Advertising - Brand Strategy
Secondary Industry: Marketing - Management
Job Status: Full Time
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Baltimore, MD

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Advertising - Brand Strategy

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