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Love & Company

Title: Program Manager
Location: Lewistown, MD

The primary responsibility of the Program Manager (PGM) is to drive programs and projects throughout the client engagement, ensuring the agency meets schedule deadlines and due dates within approved budgets. The PGM drives the successful creation and integration of channel strategies and plans, as well as oversees the execution of these strategies throughout the ongoing client engagement.

In addition, the PGM generates monthly, quarterly and annual client program reporting, working with the Sales and Client Services teams to ensure data integrity.

The PGM performs monthly billing meeting prep, overseeing project transaction data quality and providing monthly recommendations for project revenue recognition, as well as suggested agency write-offs and reasons.

  • Manages consolidated timelines
  • Drives creation and integration of channel strategies and plans
  • Drives execution of Start-up projects
  • Works with client services and sales to ensure data integrity of clients' reporting
  • Manages all programs on-quality (tactical), on-time and on-budget
  • Responsible for the consistent successful facilitation of program(s) from estimation through launch and ongoing execution
  • Monitors overarching client/program budgets and schedules weekly
  • Manages and updates program work-back schedules
  • Ensures billing/revenue recognition meeting prep is complete
  • Maintains professional internal and external relationships that meet company core values
  • Actively and thoroughly understand clients and their needs
  • Take full accountability for project work
  • Proactively collect and manage all project details
  • Keep projects on-track, on budget and on-time
  • Keep team members motivated so we can produce awesome work
  • Present ideas to internal teams and clients
  • Other duties, as assigned
Highest Level Tasks
  • Client Development/Business Development
    • Updates Revenue Projections Workbook semi-monthly with accurate booked, pending and potential work for existing clients
    • Update RFP timeline (if applicable)
    • Participates in New Client Download and Client Intro meetings ​​
  • Discovery/Strategy/Planning
    • Reviews modifications to Terms of Agreement (if applicable)
    • Finalizes project budgets
    • Creates initial Start-up and Macro-Marketing timelines (with milestones)
    • Supports CLIENT SERVICES in Discovery/Assessment onsite dates/critical attendee’s confirmation
    • Allocates approved internal and external resources for projects within Workamajig
  • Ongoing Planning and Reporting
    • Generates monthly, quarterly and annual reports and populates Macro-Marketing Plan Workbook
    • Participates in Reporting Integration meeting
    • Notifies CLIENT SERVICES with populated Macro-Marketing Plan Workbook and communicates any data issues or concerns
    • Scopes and estimates tactics for next year plan
  • Program Execution
    • Provides change order documentation, including timeline and budget revisions, to CLIENT SERVICES
    • Notifies CLIENT SERVICES when (if) client deliverables/milestones may not be met
    • Communicates with the client about project execution and details.
  • Client Relations
    • Provides back up client communication when AM/CLIENT SERVICES are unavailable
  • Program Administration
    • Works with CLIENT SERVICES to resolve any out of scope or over budget vendor related work
    • Participates in billing/revenue recognition meetings
    • Suggests appropriate labor write off amounts and reasons
    • Suggests appropriate expense write off amounts and reasons
Our ideal candidate has:
  • Worked in an agency environment either traditional or digital or an internal creative services team
  • A track record of delivering projects on time and on budget
  • Proven ability to manage multiple projects concurrently
  • Managed and worked with cross-functional teams (creative, strategy, technical, media)
  • The ability to create and follow a well-defined project plan
  • The ability to provide leadership not only to internal teams but to our clients
  • Experience tracking all budget-related information, including billable hours and project expenses
  • Been responsible for the financial success of their projects
  • Superior client facing skills including outstanding verbal and written communication skills
  • Four (4) year college degree or equivalent
  • PMP Certification is desired but not required
  • 5-10 years of project management experience as a(n) Program Manager or Project Manager in an advertising/marketing agency or a corporate internal creative services team environment
  • At least 2-3 years of relevant digital project management

Love and Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


The Scoop
Primary Industry: Advertising - Other
Secondary Industry: Advertising - Interactive/Digital
Career Level: Senior Level Career (10+ yrs experience)
Minimum Education: Bachelor's
Job Status: Full Time
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Lewistown, MD

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