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O'Reilly Auto Parts
Springfield, Missouri

Title: Online Merchandising Supervisor
Location: Springfield, MO

The Online Merchandising Supervisor will lead the team focused on building a best-in-class online customer experience for our categories and products, while driving continuous improvement of the user experience. This team will partner with multiple other departments including Merchandise, Catalog, Marketing and more. At O’Reilly, our retail stores and distributions centers are dedicated to excellent customer service by getting auto parts in the hands of our loyal customers. The team members at our Corporate Office, work behind the scenes to provide the support necessary to accomplish this. It is who we are! This dedicated support allows us to remain focused on the O’Reilly mission, to be the dominant supplier of auto parts in all our market areas while also providing top-notch service. 

Essential Job Functions 
  • Responsible for hiring and developing a digital business unit team.
  • Plan and supervise all online category strategy, development, process, and initiatives.  
  • Oversee the curation and enhancement of product content display online, to include product sort, product titles, images and videos, product descriptions, and attributes. 
  • Set and evaluate monthly and annual goals for online category team members based on past performance in areas of online sales, organic search rank, click through rate to detail pages, and more. Report regularly on findings and recommendations to improve performance.  
  • Monitor and evaluate the competitive landscape and stay up-to-date on digital marketing and merchandising trends for assigned products and categories.
  • Participate in, and contribute to, the overall line review process with analysis of online sales information (unit sales trends up/down, dollar sales trend up/down, gross profit dollar sales trend up/down, dross profit percent trend up/down, sku level add/drop).
  • Present recommendations to the merchandise team to improve the go-to-market digital strategy and online product curation to impact all selling channels.
  • Use internal and external tools (NPD, APT, Google Analytics, Microstrategy, ForeSee, etc.) to analyze site metrics, customer research, and related data to identify opportunities to improve merchandising and the customer experience across the digital platforms and various product categories.

Skills and Qualifications
  • Bachelor degree with work experience of 3-4 years in digital business, merchandising, development, etc. or equivalent.
  • Experience with web and sales analytics strongly preferred (NPD, APT, Google Analytics, Microstrategy, ForeSee, etc.).
  • Ability to lead, develop, and supervise a team. 
  • Passionate about the customer with a strong interest in understanding and driving user behavior.
  • Familiarity with online shopping and user interaction. 
  • Analytical and process-oriented, comfortable working with large data sets and making data-driven decisions.
  • Comfortable in a cross-functional work environment with an ability to motivate and influence work.
  • Able to navigate through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high quality standards and doing what is best for the customer.
  • Automotive retailing knowledge desired. 

The Scoop
Primary Industry: Marketing - Digital
Secondary Industry: Marketing - Management
Career Level: Mid Level Career (5+ yrs experience)
Minimum Education: Bachelor's
Job Status: Full Time
Salary Range: Commensurate with Experience
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Springfield, MO

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