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Company:

Roaming Hunger

Title: Associate Accounts Director
Location: West Hollywood, CA





Company: Roaming Hunger Inc. | Experiential Marketing Agency Division

Position: Associate Accounts Director for Experiential Marketing Agency

Manager: Agency Director

ASSOCIATE ACCOUNTS DIRECTOR

Roaming Hunger’s Experiential Marketing Agency is looking for an Associate Accounts Director to join the Client Services team. This role is responsible for the hands-on management of Clients for comprehensive, turn-key Activations and mobile tours, to ensure best-in-market customer service, overall campaign success and high levels of Client happiness.

This individual will work closely with Roaming Hunger’s in-house Production team to provide day-to-day management. They will also be responsible for developing/maintaining long lasting customer relationships.

The Agency at Roaming Hunger is a full-service experiential agency with deep culinary expertise and unsurpassed experience building fully integrated marketing campaigns around mobile programs. As a fully Integrated Agency, we specialize in developing highly strategic, creative programs, and bringing them to life through various physical, digital, and media-oriented mediums that create unexpected moments in unexpected places.

WHAT YOU’LL DO

  • Ability to foresee and identify issues and solutions, as well as opportunities to drive/extend the business and develop opportunities for the team
  • Proactively manage the primary relationship with Clients including, but not limited to:
  • Collaborate with team leads within the Agency department to improve and execute on client deliverables, process, and output.
  • Manage client communication, expectations, objectives, and timelines.
  • Build trust with Clients
  • Identify and help sell-through incremental campaign opportunities to clients
  • Develop a complete understanding of each project
  • Contribute to New Biz pitches and proposals
  • Develop complete projects briefs and ensure that all project and Client details are current
  • Create Budgets for repeat Clients
  • Manage and track each stage of a Client project
  • Take clear and concise notes on Client calls and log them in the Client’s file
  • Work closely with the Production Team to ensure all elements of the program are communicated, correct, and timely
  • Review all Client deliverables for accuracy and quality standards
  • Understand all reporting metrics and ensure that Recaps and Reports are delivered in a timely manner
  • Manage project budgets, including expenses and Client invoices
  • Ability to manage multiple Clients at one time
  • Manage a team of 1 - 3 Account Managers:
    • Inspire, motivate, and mentor your team, while contributing to the career growth of your team members
    • Oversee and provide feedback on budgets, contracts, email correspondence, and troubleshooting
    • Ensure all documents are organized and filed correctly

WHO YOU ARE

  • Must be comfortable working in a small, fast-paced environment
  • Must be able to take initiative and be comfortable owning projects
  • At least 4 - 7 years of relevant Agency experience is a must
  • Superior time management skills and the ability to multi-task and seamlessly move from project to project
  • High-level of organization and attention to detail
  • Solid client facing experience with the ability to tailor communication to both internal and external teams
  • Entrepreneurial hustle to get things done, dealing with last minute requests, and must be results oriented – able to drive the process forward and quickly problem solve within the agency and clients

 

Learn more about us here: https://roaminghunger.com/expe...



The Scoop
Primary Industry: New Media - Project Management
Secondary Industry: Advertising - Account Management
Career Level: Early Career (1+ yrs experience)
Job Status: Full Time
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West Hollywood, CA

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