The Account Manager is primarily responsible for owning and maintaining positive client relationships. The Account Manager will focus on growth and strategy in addition to overseeing day-to-day processes, relationships and issue management for our clients.
Operate as the lead point of contact for any and all matters specific to assigned markets
Build strong, long-term client relationships and maintain frequent contact
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Prepare reports on account status
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Address client queries effectively and in a timely manner
Who are we looking for?
Inventive: You are smart and can take on challenges
Agile: Ability to think and react quickly
People-person: You can empathize and communicate with people throughout an organization, from sales and account managers to product and operations teams
Organized: Spreadsheets, post-its, memory – you know how to keep track of your tasks, making sure nothing slips through the cracks
Detail Oriented: You have a keen eye for detail. It's second nature to double check, proofread, and follow procedures precisely.
Problem Solver: No matter how big or small the issue, you’re eager to find a solution by using data, researching, or finding the right person to talk to
Accountable: You take ownership of your responsibilities and always follow through in a timely manner
Experienced: 2+ years of Account Management and support/customer service type or role or related
Location: Position is located in San Francisco, CA
Primary Industry: Marketing - Management
Secondary Industry: New Media - Project Management
How to Apply:
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