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Company:

Zypmedia

Title: Account Manager
Location: San Francisco, CA





The Account Manager is primarily responsible for owning and maintaining positive client relationships. The Account Manager will focus on growth and strategy in addition to overseeing day-to-day processes, relationships and issue management for our clients.

Responsibilities:

  • Operate as the lead point of contact for any and all matters specific to assigned markets
  • Build strong, long-term client relationships and maintain frequent contact
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Prepare reports on account status
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Address client queries effectively and in a timely manner

Who are we looking for?

  • Inventive: You are smart and can take on challenges
  • Agile: Ability to think and react quickly
  • People-person: You can empathize and communicate with people throughout an organization, from sales and account managers to product and operations teams
  • Organized: Spreadsheets, post-its, memory – you know how to keep track of your tasks, making sure nothing slips through the cracks
  • Detail Oriented: You have a keen eye for detail. It's second nature to double check, proofread, and follow procedures precisely.
  • Problem Solver: No matter how big or small the issue, you’re eager to find a solution by using data, researching, or finding the right person to talk to
  • Accountable: You take ownership of your responsibilities and always follow through in a timely manner
  • Experienced: 2+ years of Account Management and support/customer service type or role or related
  • Location: Position is located in San Francisco, CA


The Scoop
Primary Industry: Marketing - Management
Secondary Industry: New Media - Project Management
Job Status: Full Time
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San Francisco, CA

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By ZIP Code
94102, Within 50 miles of 94102

By Industry
Marketing - Management


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