The Account Coordinator is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth.
Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's
Understand client goals and strategize action plans to best fulfill client needs
Assist Account Manager in business support and management.
Provide excellent and timely responses to customer requests to ensure customer satisfaction.
Serve as point of escalation for issues that arise including reporting discrepancies, creative policing, and trafficking requirements
Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly
Manage reporting for priority accounts and deliver post campaign analytics
Gather screenshots for campaigns on ad hoc basis
Generate delivery reports for campaigns
Must be able to handle multiple projects and clients simultaneously
Must be able to work under tight deadlines and have strong attention to details
Required to learn new technologies and systems as the need arises
Perform project based work
Assist in development and maintenance of account management SOPs
Who are we looking for?
Experienced: 2+ years in support or client service roles
Knowledgeable: 1+ years in digital marketing agency or publisher and ad tech platforms
Driven: Results matter and you get stuff done, you execute like an owner of the business
Intuitive: You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment
Agile: Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment
Passionate: You are committed to delivering world class client service
Meticulous: You have a keen eye for detail, you know that details matter
Team Player: Strong focus on collaboration and relationship management across multiple departments
How to Apply:
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