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Company:

Zypmedia

Title: Account Coordinator
Location: San Francisco, CA





The Account Coordinator is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth.

 

Responsibilities:

  • Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's
  • Understand client goals and strategize action plans to best fulfill client needs
  • Assist Account Manager in business support and management.
  • Provide excellent and timely responses to customer requests to ensure customer satisfaction.
  • Serve as point of escalation for issues that arise including reporting discrepancies, creative policing, and trafficking requirements
  • Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly
  • Manage reporting for priority accounts and deliver post campaign analytics
  • Gather screenshots for campaigns on ad hoc basis
  • Generate delivery reports for campaigns
  • Must be able to handle multiple projects and clients simultaneously
  • Must be able to work under tight deadlines and have strong attention to details
  • Required to learn new technologies and systems as the need arises
  • Perform project based work
  • Assist in development and maintenance of account management SOPs

Who are we looking for?

  • Experienced: 2+ years in support or client service roles
  • Knowledgeable: 1+ years in digital marketing agency or publisher and ad tech platforms
  • Driven: Results matter and you get stuff done, you execute like an owner of the business
  • Intuitive: You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment
  • Agile: Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment
  • Passionate: You are committed to delivering world class client service
  • Meticulous: You have a keen eye for detail, you know that details matter
  • Team Player: Strong focus on collaboration and relationship management across multiple departments
  • Local: Position is in San Francisco, CA


The Scoop
Primary Industry: Advertising - Account Management
Secondary Industry: New Media - Project Management
Job Status: Full Time
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San Francisco, CA

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By ZIP Code
94102, Within 50 miles of 94102

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Advertising - Account Management


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