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Company:

Confidential

Title: Customer Experience Manager
Location: Fresno, CA





The Role:

to the Director of Sales and Marketing, this candidate will be an integral member of the Sales and Marketing Management team. The candidate will manage the Customer Service team with a goal of optimizing interactions between our Customers and our Company. This new role will be tasked with developing a world class
customer experience culture within the company.

Key Responsibilities:
  • Oversee the hiring, orienting, and training of the customer experience team
  • Define and implement standards/procedures for ensuring optimal customer experience
  • Conduct surveys to gather information on customer opinion of rendered services
  • Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
  • Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
  • Work with the sales and marketing departments to ensure delivery of high quality products and services
  • Establish communication mediums through which customers can readily contact a company and vice versa
  • Conduct studies and research to discover new techniques necessary for improving customer experience
  • Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
  • Attend seminars, workshops, and conferences to improve on existing job knowledge.

Qualifications:

College degree preferred
Prior supervisory experience required
Proven experience/track record of taking underperforming teams and significantly improving performance.
Must be a self-starter and decision maker.
Self-motivated, enthusiastic and able to work with limited supervision
Have knowledge and experience using Windows, Microsoft Outlook, Microsoft Word, and Microsoft Excel
Excellent verbal and written communication skills
Excellent organizational and planning skills; ability to multitask
Fast learner. Ability to work in a high-energy, fast paced environment
Ability to communicate and work with team members in a positive, professional, and productive manner

Benefits for Full-time employees include:
· Health benefits following probation period
· Discounted dental and vision program following probation period
· Aflac disability program available group rate
· Paid vacation time
· Paid holiday's following probationary period
· Employee purchase program
· Employee appreciation events


The Scoop
Primary Industry: New Media - Project Management
Secondary Industry: Advertising - Management
Job Status: Full Time
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Fresno, CA

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By ZIP Code
93650, Within 50 miles of 93650

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