JOB SEARCH RESULTS:
| Account Coordinator | Zypmedia
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San Francisco CA 02/11/2019 The Account Coordinator is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth. Responsibilities: * Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's * Understand client goals and strategize action plans to best fulfill client needs * Assist Account Manager in business support and management. * Provide excellent and timely responses to customer requests to ensure customer satisfaction. * Serve as point of escalation for issues that arise including reporting discrepancies, creative policing, and trafficking requirements * Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly * Manage reporting for priority accounts and deliver post campaign analytics * Gather screenshots for campaigns on ad hoc basis * Generate delivery reports for campaigns * Must be able to handle multiple projects and clients simultaneously * Must be able to work under tight deadlines and have strong attention to details * Required to learn new technologies and systems as the need arises * Perform project based work * Assist in development and maintenance of account management SOPs Who are we looking for? * Experienced:2+ years in support or client service roles * Knowledgeable:1+ years in digital marketing agency or publisher and ad tech platforms * Driven:Results matter and you get stuff done, you execute like an owner of the business * Intuitive:You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment * Agile:Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment * Passionate:You are committed to delivering world class client service * Meticulous:You have a keen eye for detail, you know that details matter * Team Player:Strong focus on collaboration and relationship management across multiple departments * Local:Position is in San Francisco, CA | |
| Communications Writer/Editor | Aptive
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Alexandria VA 01/29/2019 Aptive is seeking a communications writer/editor to support integrated communications efforts for Aptive's portfolio of federal government clients. Role requires two to five years of communications and proposal writing experience and demonstrated knowledge of researching, writing and editing, and strategic communications. This position demands a versatile self-starter with strong intellect and initiative, total reliability, ability to function in a fast-paced environment and top-flight communication skills. Exceptional ability to develop coherent and compelling prose is the primary requirement. Desired Qualifications: * Two to five years of experience in a communications-related field; government experience a plus * Strong organizational skills and attention to detail * Experience in research, writing, and editing * Proficiency in organizing and communicating information * Ability to manage multiple moving parts, juggle multiple assignments, and make sound decisions * Ability to deliver clear, compelling communications, both written and verbal * Perform well in team settings and work productively as an individual * Positive and energetic attitude with a strong desire to meet goals, priorities, and commitments * Experience writing about health topics and Veterans issues strongly desired Responsibilities: * Research, write, edit, and coordinate a broad range of communications materials (blog, articles, fact sheets, brochures, social media posts, etc.) under strict deadlines * Gather, analyze, and interpret information and data from various sources * Contribute to technical proposals with compelling content that distills complex concepts into compelling language * Work closely with research staff to obtain information needed (e.g., interviews) for various publication materials * Work independently to plan, generate, and deliver client-ready materials for various stakeholders, including organization leadership and military Veterans * Translate complex information from various sources into essential facts and action steps * Research and write new, high-quality and audience-specific content for a variety of products including e-publications, blogs, fact sheets, and collateral material such as posters, brochures, and flyers * Ensure tone and focus are appropriate for target audiences and that content complies with AP and with any client-specific style guides * Review documents for stylistic and formatting consistency Education:A bachelor's degree in communications, journalism, English, or a related field. Veterans are highly encouraged to apply. Equal Opportunity Employer (EEO): Aptive is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran, or any other characteristic protected by law. | |
| Account Manager | Zypmedia
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Chicago IL 01/21/2019 The Account Manager is primarily responsible for owning and maintaining positive client relationships. The Account Manager will focus on growth and strategy in addition to overseeing day-to-day processes, relationships and issue management for our clients. Responsibilities: * Operate as the lead point of contact for any and all matters specific to assigned markets * Build strong, long-term client relationships and maintain frequent contact * Ensure the timely and successful delivery of our solutions according to customer needs and objectives * Prepare reports on account status * Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment * Assist with high severity requests or issue escalations as needed * Address client queries effectively and in a timely manner Who are we looking for? * Experienced:3+ years managing client relationships * Knowledgeable:2+ years in digital marketing agency or publisher and ad tech platforms * Driven:Results matter and you get stuff done, you execute like an owner of the business * Intuitive:You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment * Agile:Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment * Passionate:You are committed to delivering world class client service * Meticulous:You have a keen eye for detail, you know that details matter * Team Player:Strong focus on collaboration and relationship management across multiple departments * Local:San Francisco, Chicago, New York | |
| Ad Operations Specialist | Zypmedia
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San Francisco CA 01/21/2019 The Ad Operations Specialist is responsible for day to day campaign trafficking and execution based on client objectives and requirements. This individual will play a critical role in supporting campaign setup, management and support. In addition, they will strategize and create plans for new and existing clients, and overall support the ad operations and account management team as needed. Responsibilities to include, but are not limited to the following: * Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's * Understand client goals and strategize action plans to best fulfill client needs * Prioritize and complete request for proposals * Enter orders in workflow tool for trafficking * Manage and organize delivery of all assets * Setup, troubleshoot and optimize campaigns * Own and support all pre- and post-launch trafficking responsibilities and inquiries * Resolve issues that arise including reporting discrepancies, creative policing, trafficking requirements * Coordinate with client data feeds, as necessary * Required to learn new technologies and systems as the need arises * Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors * Generate delivery reports for campaigns * Gather screenshots for campaigns on ad hoc basis * Must be able to handle multiple projects and clients simultaneously * Must be able to work under tight deadlines and have strong attention to details * Perform project based work In addition to the above, Ad Operations Specialist Team Leads will be responsible for: * Collaborate with operations teams to ensure accurate and timely execution of trafficking and other operational requests. Review weekly key performance indicators and ensure adherence to SLAs and error rate goals. * Provide day to day support, monitoring the health of queues and providing updates across management teams. * Create, update and maintain standard operating procedure documentation and other training materials. Procure and implement feedback from partner teams regarding SOP usability. * Assist in development and maintenance of ad implementation SOPs * Help to oversee day-to-day logistics Who are we looking for? * Local:Position is in San Francisco CA * Experienced:2+ years of digital ad operations and trafficking * Knowledgeable:2+ years in digital marketing agency or publisher and ad tech platforms * Driven:Results matter and you get stuff done, you execute like an owner of the business * Intuitive:You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment * Agile:Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment * Passionate:You are committed to delivering world class client service * Meticulous:You have a keen eye for detail, you know that details matter * Team Player:Strong focus on collaboration and relationship management across multiple departments | |
| Sr. Manager, Ad Operations | Zypmedia
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San Francisco CA 01/17/2019 The Senior Manager, Ad Operations is responsible for supporting the ZypMedia Operations team by overseeing day-to-day processes, managing teams, implementing strategy, opening offices and interfacing with the leadership team to help scale the operations team as the business scales. This person will also work closely with Media Strategy, Campaign Management, Analytics, and offshore teams to implement training programs, QA processes and jump in as needed to solve problems and provide backup. The overall goal of this person is to ensure that customer satisfaction is trending at a very high level with minimal delays and the team is meeting and beating all SLAs. This is the most important position at ZypMedia as this person will play a key role in running the business and shaping the future of the company. This is a unique position where you will get first-hand experience in scaling a business from the ground up. This position requires a self-starter who is not afraid of taking responsibility and taking projects to completion with minimal guidance. Curiosity, problem-solving skills and eagerness to learn new things and be a driving force are all necessary to succeed in this position. Responsibilities: * Be the SME on all things Ad Operations know inner workings of all teams, processes, and SLAs * Create and improve internal operation processes * Analyze data and trends to optimize various internal processes * Generate product marketing material (internal and external) * Analyze data to improve campaign performance and create blanket guidelines for analytics team * Jump in and assist teams as needed to ensure the timely and successful delivery of our solutions according to customer needs and objectives * Resolve issues that arise including reporting discrepancies, fulfillment issues, creative policing, customer complaints, and conflicts. * Help grow offshore teams and implement training programs site visits to offshore locations * Identify inefficiencies across various teams and processes and work with leadership team to provide recommendations and solutions * Create QA process and implement across all teams * Lead the process to understand client and market needs and implement programs to achieve those goals * Travel and represent ZypMedia with various partners and clients Who are we looking for? * Experienced:5+ years in ad operations, client services, and team management * Knowledgeable:4+ years in digital marketing agency or publisher and ad tech platforms, SEM/SEO experience a plus * Driven:Results matter and you get stuff done, you execute like an owner of the business * Intuitive:You know your audience and are highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment * Agile:Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment * Passionate:You are committed to delivering world-class client service * Meticulous:You have a keen eye for detail, you know that details matter * Team Player:Strong focus on collaboration and relationship management across multiple departments * Local:Position is in San Francisco, CA |
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