|Original articles from Forbes.|
|Just What Is Fortnite Evolving Into? |
It increasingly seems like Fortnite is evolving past a popular battle royale title and into…something else entirely.
|Psychological Secrets of Great Resumes |
We don't think like psychologists. And in doing so, we sell ourselves short when crafting our resumes.
|WhatsApp Is Merging With Facebook Messenger?|
WhatsApp and Instagram are to be integrated with Facebook Messenger, it has been revealed.
|Uber Eats and Starbucks Are Partnering for Coffee Delivery|
Starting today, users in San Francisco will be able to order Starbucks items for delivery through the Uber Eats app.
|Coping in a Negative Work Environment|
Often times in a toxic workplace there is an abundance of tearing others down, passive aggressive leadership, destructive gossip, conniving politics, and abundant negativity. When you are surrounded by this daily it can really start to affect your own self-worth.
|Home Depot Is Rehabbing the Shopper Experience|
If there’s one retailer that can install a window of opportunity for all merchants by improving its own shopper expectations, it might be Home Depot.
|The Person Behind Instagram's Egg Pic|
"I thought it would be an interesting experiment to try and beat the record with something as basic as possible," said Eugene Egg.
|Why Top Talent Leaves Your Company|
Few things in business are as costly and disruptive as unexpected talent departures. With all the emphasis on leadership development, I always find it interesting so many companies seem to struggle with being able to retain their top talent.
|#FlagshipFebruary Campaign Aims To Save Core Beer Brands|
The nation’s most pioneering and influential old craft breweries, all of which built their businesses on a flagship or two, are struggling mightily.
|Three Signs Your Career is on Autopilot|
It’s easy to become complacent in your career, to trade comfort for challenges and mistake staleness for stability.
|Retailers Experimenting With Paid Loyalty Programs|
Lululemon, CVS and Loblaw are testing paid loyalty program memberships in 2019.
|Epic Xmas Collaboration: Lil Jon & The Kool-Aid Man|
Eggnog and mulled wine may be the more established seasonal drinks, but Lil Jon and Kool-Aid are aiming (singing) to change that.
|Answering Why You Left Your Last Job|
Recruiters will ask why you left your last job. Here's how to discuss your career transitions.
|How Influencers are Changing the Restaurant Industry|
Influencers occupy a grey area. They're not necessarily experts, but they project a polished persona that's designed to be friendly & approachable.
|Four Ways to Manage a Difficult Boss|
According to one Gallup study, 50% of employees left their job “to get away from their manager to improve their overall life at some point in their career”
|Inside ThirdLove, the Online-Only Bra Powerhouse|
Co-founder Heidi Zak was shopping for a bra to go with her dress for the holiday party at Google, where she worked at the time. She wound up at Victoria’s Secret.
|How to Attract, Retain and Nurture Self-Starters |
People fall into two categories: doers and complainers. On the most successful teams, the number of doers far exceeds the number of complainers.
|New AG Could Affect Cannabis Industry|
Tuesday’s election and its aftermath may have major short- and long-term effects on marijuana policy.
|The Six Worst Ways To Brand Yourself|
Calling yourself the best salesperson around, the top attorney in your field, the leading digital marketer in your city or the greatest cost accountant ever to live is a very poor branding choice.
|How Millennials Can Transition From Peer to Manager|
If you find yourself promoted to manager, you might be wondering how to successfully make the transition from peer and manager, especially if you will be managing friends.
|How to Maximize Time Off Before Starting a New Job|
It’s a golden opportunity - the 'Fuzzy Front End' between accepting or being named to a new position and actually starting. Those taking advantage of that time do dramatically better in the early days of their new role.
|Pizza Hut Kicked Off NFL Sponsorship With 'Fan-Centric' Campaign|
The sponsorship debut included a variety of elements – national ads, a new digital platform, pizza boxes with an AR feature, and more.
|Buffalo Wild Wings & DraftKings Launch FFL Partnership|
The contest will be free for fans to enter each week and will offer multiple chances to win prizes, including free wings for a year.
|Will Pumpkin Spice Save Starbucks' Bottom Line? |
Lines will be forming on August 28 at many of the 14,000 or so Starbucks in the U.S. when the pumpkin spice latte makes its annual arrival.
|Pepsi Bets Big on SodaStream|
The beverage giant announced that it is spending $3.2 billion to acquire at-home seltzer maker SodaStream.
|Can Snap Turn Things Around After Its DAU Decline?|
The company beat market expectations on revenues and earnings, it reported its first-ever decline in the crucial 'daily active user' metric.
|How To Create An Inclusive Environment For LGBTQ Employees|
The transgender bathroom debate that sparked controversy within the last few years opened up the national conversation about transgender rights in the workplace. Companies must now consider how they can be more inclusive of the entire spectrum of the LGBTQ community.
|Five Ways to Be a More Likeable Coworker |
Are you new at the office and trying to make friends? Or have you worked at the same company for several years, yet are feeling like you still don’t fit in? Maybe it’s time to work on becoming a more likable employee.
|Starbucks Plans A Big Push For Nitro Coffee|
With Frappuccino sales down, Starbucks plans to push other cold drinks to make up the missing income.
|Four Key Work Habits For Millennials|
In order to give helpful advice to young working people, from young working people, I asked several millennial employees one question: “What would you say to a room full of 1000 of your peers?”
|Data is Currency. Don't Abuse It.|
Today’s consumer holds more power than ever before. And now they want their data back.
|Six Rules for Navigating Office Romances|
It’s unrealistic for a company to adopt a policy that completely bans dating a coworker, client or business associate. People spend a majority of their day at work, which is why roughly 40% of people have dated a colleague, according to a recent survey.
|Responding to 'Tell Me About Yourself' in an Interview|
When you’re in your 20s, it’s always "interview season." Even later in life we’re occasionally asked to explain our career arc to others when speaking on a panel or starting a presentation.
|10 Work Behaviors You Should Stop Right Now|
Feel like you’re not earning respect at work? Maybe it’s not just about what you should start doing. It can sometimes also be about what you need to stop doing.
|How Rodan & Fields Became the #1 Skincare Brand in North America|
Millennials are the fastest-growing consumer segment, who increasingly shop online and shift away from brick and mortar.
|Six Honest Mistakes That Can Get You Fired|
There are so many things that can get good, hard-working people fired. Honest mistakes can carry hard-hitting consequences.
|Target's 'Made By Design' Line for Millennials|
The product line, heavy on basic housewares, will be available in Target stores and on Target.com beginning June 23.
|Five Time Management Tips to Boost Your Career|
It can be easy to get sidetracked at work when you don’t have clearly defined goals for what you’re trying to accomplish each day. If you want to achieve your career goals, one of the first skills to master is time management.
|Four Things Every Marketer Must Know|
As a successful marketing professional, you know the importance of following the marketing process when developing a plan to market a new product or service.
|The Creators Behind Tattly's Wearable Art|
Temporary art sounds like a tough sell. But for wearable art brand Tattly, designs don’t need to last forever to leave a mark.
|Five Ways to Set Yourself Up for a Promotion|
Want to get promoted? It seems counter-intuitive, but the fastest way to do so is to obsolete yourself.
|How Private Equity Can Boost (or Crush) Retail Brands|
In most stories about retail these days, private equity is depicted as the bad guy—dooming operators by piling on debt. And not without reason.
|Coping in a Toxic Work Environment|
Many of you may not be in such an extreme toxic work environment that you are willing to quit your job before having secured a new one, but most will have the occasion to deal with some level of toxicity in the workplace.
|Eleven Ways to Stop Negative Thought Patterns|
Negative thinking is the easiest way to slow down your business and personal goals. But how do you get rid of negative thoughts? There are a number of ways to do it, and the one you choose is likely a personal decision.
|Are Creatives Overworked? |
Yesterday’s companies could get away with a single ad campaign spread over a few mediums–TV, billboards, and magazines, say. Today, companies are producing content for mobile, social, the web, print, television, physical retail, and a slew of other outlets. But they don’t necessarily staff up to meet demand.
|16 Reasons to Step Out of Your Comfort Zone|
Life can be tough. Things can happen that will yank you right out of your comfortable nest. The more open you are to new possibilities, the more diverse your experiences, and the more confident you are in your ability to face new situations, the more resilient you will be.
|Walmart Partners With Postmates to Expand Grocery Delivery|
Walmart announced that it was teaming up with delivery service Postmates to expand its grocery-delivery business, in another effort to compete with Amazon.
|3 Ways Macy's and Nordstrom are Tackling Retail Challenges|
Challenges include: (1) winning on the internet, (2) being quick and responsive in distribution, and (3) especially gaining customer traffic in physical stores.
|How H&M Is Leading the Charge in Sustainable Fashion|
As one of the most visible fashion retailers in the world, the H&M Group has the capability to truly sway commerce.
|Deloitte: Physical Retail is Not Dead|
It may make for intriguing headlines, but physical retail is clearly not dead. Far from it, in fact.
|How to Reply to Four Common Salary Negotiation Questions|
You want to be prepared for your upcoming salary negotiation, so you plan to research the standard pay range and practice asking for what you want. Those steps are certainly valuable, but they’re not enough.
|What Not to Do After a Promotion|
Be careful of falling into these four common traps once you get that desired title change and pay bump.
|Inspirational Messages Aren't Enough for Brands on International Women's Day|
International Women’s Day is intended to celebrate women’s cultural and economic achievements and call for more gender parity.
|6 Rules for Navigating Office Romances|
Many people are questioning whether you should date in the workplace today, and if you do, what rules should be followed.
|How Nintendo Won Back the West|
The Switch, which has broken numerous sales records in its first year. Early in 2018, Nintendo announced that the Switch had become the fastest-selling console in U.S. history.
|Google Chrome Ad Blocker Will Only Target "Annoying" Ads|
In the middle of last year, Google announced that it will be introducing an ad blocker to Chrome in February 2018. This understandably shook content publishers all over the world.
|Can Target Ever Catch Up With Amazon? |
Target’s recent $550 million acquisition of grocery delivery company Shipt was a bold play to compete with both Amazon and Walmart. But is it enough?
|Freshly Picked Bets on Nostalgia With Disney, Hello Kitty Moccasins|
The brand has seen more recent success with collaborations. Last year, the company collaborated with Ayesha Curry on a collection timed for the start of the NBA Finals.
|Publix: Thank You For Remembering Thanksgiving|
I know Thanksgiving is not a big sales event for any retailers besides grocers, but I was surprised grocers weren’t beating me over the head with ads of all sorts. It’s an opportunity to shine. I saw almost none.
|10 Predictions For AI, Big Data, And Analytics in 2018|
A new Forrester Research report predicts that in 2018 enterprises will finally move beyond the hype to recognize that AI requires hard work.
|Can Advertising Improve Society? |
Since 1942, the Ad Council has been bringing together the who’s who of the communications industry to drive education and call-to-actions.
|Sensitivity Is An Asset, Not A Weakness, In PR Pros|
When most of us in public relations began our careers, we were given “the talk.” The one about how we must learn to steel ourselves against the routine and often ruthless rejection from journalists who won’t give us the time of day.
|How Content Marketing Brings Value to Your Partner Program|
Like the Beatles sang, we all get by with a little help from our friends. In business, those friends might better be called partners.
Behind every successful company are people whose partnerships strengthen it and help drive its growth. Yet good partners are tough to find and tougher to keep, and building lucrative...
|Why Marketers Need To Double Down On Artificial Intelligence|
Did you know that artificial intelligence startups continue to attract hundreds of millions of dollars in venture capital investments? Or how about the fact that Harvard University recently received $28 million to build artificial intelligence as strong as the human brain?
As a marketing professional, you can’t afford to overlook the power of artificial intelligence.
|Chicken Industry Player Calls Out Marketing Gimmicks|
Last week Jenna Gallegos wrote an excellent piece in the Washington Post titled “10 mega myths about farming to remember on your next grocery run.”
At least two of these myths have been actively promoted through misleading label claims that consumers see when they are shopping for products like chicken.
|New Budgeting App Aims To Be Both ‘Fun’ And Sensible|
Four former college students opted out of school and are trying to redefine how millennials understand and engage with their money by launching a budgeting and financial tracking app in New York this August. An idea hatched two years ago has evolved into a 13-employee company based in the Soho Cubico shared workspace. The app, Exeq, is designed to help young people...
|How The Wrong Marketing Agency Can Endanger Your Business|
Most companies start out doing their digital marketing using an in-house team, often on a shoestring budget. The business grows, and you hire more people to handle tasks. Eventually, you start to wonder, could my business grow faster...
|Etsy Artisans Using Facebook Live To Expand Their Audiences, Improve Sales|
About eight year ago, Rochester, N.Y. artisan Jeannie Clinton watched a television program on the Travel Channel about where in the U.S. people could mine for gems. One of the sites mentioned was only a couple of hours away from her, so for Mother’s Day that year Clinton and her family headed to Herkimer, N.Y. to try their hand at gem hunting.
|Brand Safety Troubles In Digital Advertising Remind Us That Adjacency Matters Too|
In recent months, perhaps even years, marketers have developed a healthy concern for the “safety” of their brands across media channels, particularly digital ones involving user-generated content such as YouTube and Facebook. We have all seen press stories in the UK earlier this year reporting on iconic brands’ ads showing up in front of or alongside YouTube videos extolling...
|The Brand That Introduced SPF in Makeup Is Turning 80|
Have you ever wondered who the first makeup brand to introduce color correcting was? Or hypoallergenic makeup? Or a bronzing collection? Or SPF in makeup? Or organic ingredients? It might surprise you to learn that it’s actually one brand behind all these game changers: Physicians Formula. The line turns 80 this year and they’ve got a lot...
|The Opportunity Cost Of Marketing|
When we experience Shiny New Object Syndrome (learning something new and thinking it’s the solution to all our marketing woes), we often become myopic in our implementation. For example, rather than perceiving an email marketing funnel as one of many potential uses of our time and resources, we often jump in blindly and completely with high hopes and crossed fingers.
|Transparent Pricing: Shedding Light On The Real Value Of A Shirt, And Brand|
What’s the true value of a brand? For some, it is the authenticity of its individually priced pieces.
Take a black-and-white jacquard skirt at the European company Honest By. The skirt’s fabric cost the company $56. The thread came to about 57 cents, and the care tag, 37 cents.
|What The Amazon And Walmart Acquisitions Could Mean For Retail Brands|
Despite being similar in nature, e-commerce and brick and mortar retail are considered two separate entities. At least, for now they still are. The convergence of the two worlds continues and the lines between the worlds are only becoming more blurred, as Amazon recently announced a $13.7 billion purchase of Whole Foods...
|Brandless Disrupts CPG By Leveraging Three Potent Marketing Trends|
Brandless is a brand-new company out of San Francisco that hopes to completely disrupt the CPG category (including Amazon). Forbes Reporter, Amy Feldman, reported on the Brandless concept recently in her, “Brandless Hopes To Shake Up…”
|America’s Grittiest Entrepreneur: How An Army Sergeant Created A $100 Million Lifestyle Brand|
Daniel Alarik doesn’t look like a typical fashion entrepreneur.
He is an Army combat veteran, with a tight military haircut, barrel chest, and large tattooed arms. He’s unapologetically patriotic, pro-military, and pro-Second Amendment. He’s also funny, authentic, and irreverent.
He’s not politically correct. He has no sycophantic entourage, no East End summer party schedule, and no friends in the Ibiza jet set.
|JetBlue ‘Little Tickets’ Film Focuses On Kids, Scores With Parents|
Want to take a break and feel good? Well, that’s the message of this new film from JetBlue called “Little Tickets,” but it also describes the experience of the film itself. And it’s compelling because the brand makes us look at vacation planning from an unexpected perspective: kids, not parents.
|How Apple’s ‘High Sierra’ Is Disrupting Digital Advertising |
Apple recently announced features from its new macOS, dubbed High Sierra, at this year’s Worldwide Developers Conference (WWDC) in San Jose, California. But what drew major applause from attendees (and struck fear into the hearts of some advertisers and publishers) was the unexpected shift in digital advertising...
|What’s In A Name? Tensions Rise As Communities Are Rebranded To Attract Young, Hip Crowds|
Once a desirable area for wealthy residents, the San Francisco neighborhood of Rincon Hill was transformed in the late 1800s by the Second Street Cut in a decision by local governments to slice through the neighborhood and lower its hills by several dozen feet for industrial purposes.
The neighborhood fell out of favor when it was divided into Rincon Hill...
|LeBron James-Backed Blaze Pizza Is Fastest-Growing Restaurant Chain Ever|
Blaze Pizza was founded five years ago with two pizza places in Southern California (Irvine and Pasadena). The concept: fast, affordable, high-quality pizza that opened up the pizza category to the lunch crowd long after burgers, salads and burritos became lunchtime staples. The idea of build-your-own pizza ready in three minutes clicked...
|Here’s How Cause Marketing Can Make A Difference|
From poverty and hunger to access to clean water, financial services and education, it’s no secret that our world faces enormous challenges. Governments and NGOs are doing their best to champion those who lack access to the basics in life, but they can’t succeed alone. The challenges are too big, too complicated, and too expensive.
|Building Brand Equity|
Your brand represents so much more than a logo, and that’s especially true for your users. Developing a strong and dynamic brand creates a solid foundation for your company, but the success of that brand over the long term depends on your brand equity. According to Inc., “when people speak of “brand equity” they mean the public’s valuation of a brand”. Brand equity is more of a...
|Galaxy Note 8 Forces Samsung Into A Dangerous Choice|
If there’s one unique issue that Samsung’s upcoming Galaxy Note 8will have to contend with, it’s the association with an exploding battery. The Galaxy Note 7 was launched to critical acclaim before manufacturing defects on top of poorly handled global recall saw the South Korean company withdraw the product from sale.
|Tiffany And Three Common Mistakes Marketers Make With Millennials|
An article about the Tiffany and Lady Gaga pairing came across my desk last week from the Luxury Society blog entitled “Tiffany and Lady Gaga: Marriage Made in Heaven or Arrangement of Convenience?” by Jasmine Gupta, a branding consultant at London-based Luxury Branding. I was interested to read it because I recently reported on the Lady Gaga/Tiffany partnership...
|These 2 Whiskies Are The Only Ones Inspired By Electronic Dance Music|
The whisky industry is spending big money to reach a new generation of potential drinkers, whether it’s Diageo with International Scotch Day, a push into creating new and hip whisky cocktails, or flashy ads featuring the world’s most famous celebrities. And now, you can find some entrepreneurs who are aiming to make Scotch whisky...
|Subaru: The 50-Year-Old Brand Built On Love|
I don’t know how much stock you put in fate. Or maybe you’re a “it’s just coincidence” kind of person. Regardless of where you fall on the serendipity scale as to why things happen the way they do, one thing that is undeniable is that the brand built on love, Subaru was founded the very same year a certain quartet of British...
|Can This Fast-Growing, Freelance-Fueled Site Take On BuzzFeed And Vice?|
Looking to find out the best TV shows canceled before their time? 30 gorgeous anime tattoos you would actually get? The greatest scientific breakthroughs of 2017?
Ranker probably has a list for you. Launched in 2009, the Los Angeles-based site is ranked 51st on Quantcast’s listings of the top sites based on traffic, with 21,037,852 people in the U.S visiting it monthly. It brought in eight-figure revenue last year and is profitable, according to Clark Benson, CEO and founder.
|Uber’s Tipping Point|
The Uber CEO chair was still warm from founder Travis Kalanick’s abrupt exit when the company announced several major policy changes. Unfortunately, these changes appear signal a shift away from its relentless focus on optimum customer experience - the very thing that has inspired remarkable customer loyalty.
|Look Out For This Surprising Consequence Of Influencer Marketing That Could Hurt Your Brand|
Influencer marketing campaigns—also known as viral marketing or seeded marketing campaigns—seem to be all the rage these days. In some categories, such as fashion and beauty, marketers have gone all in and are heavily reliant on so-called “influencers” to help drive brand mentions, positive sentiment and possibly even sales. Indeed, as mentioned by...
|How To Add Gamification To Your Marketing Strategy|
Although gamification has been around for a few years, it is still positioned as a marketing trend going forward and, if anything, is gaining more attention as an ideal way to create engagement with a consumer audience. That’s because the concept of playing a game and possibly winning something stimulates the creative...
|The Impact Of The Amazon-Whole Foods Deal Will Go Far Beyond Food|
The retail world is still reeling over Amazon’s proposed $13.7 billion deal to acquire Whole Foods. Here are five things to think about:
1. This is about more than just supermarkets—this impacts all of retail. While it will have its most immediate impact on the retail food business, that is the equivalent of saying Amazon.com will have its biggest impact on book retailing.
|The Three Things That Allow Amazon To Keep Shifting Ahead Of The Competition|
After reading through the barrage of articles and opinion pieces about Amazon’s $13.7 billion purchase of Whole Foods, it’s pretty safe to say that Amazon, this most powerful of online retailers, is about to shift ahead in, yet, another category, the grocery business.
Here are the three key factors that allow Amazon to stay at the top of their game.
|6 Things CMOs Can Do Now To Prepare For The Future Of AI-Powered Marketing|
In my quest to discern fact from science fiction in the area of artificial intelligence’s impact on marketing, I’ve been having conversations with leading analysts and early AI technology pioneers to gain their insights. While there is still debate on what constitutes “true AI”, there is a growing consensus...
|How CMOs Can Know If Their Marketing Campaigns Work|
The days of throwing a marketing campaign out there and seeing if it sticks by counting how many new customers you end up getting are long gone. There is no way around becoming completely accountable for the marketing campaigns you approve. In some ways, that is great for you and the marketing team...
|The Icon Business: Inside Rihanna’s Fashion Fortune|
From platinum-selling artist to actor, Rihanna’s resume is extensive. But the Caribbean Queen has earned a new title—fashion mogul.
Known for her daring red carpet looks, the style icon is now banking on seven-figure endorsements and partnerships with both active wear and high-end brands, from Puma to Dior and Chopard. Over the past year, Rihanna scored a third of her $36 million...
|World View Is Taking A KFC Chicken Sandwich To The ‘Edge Of Space’|
Arizona-based World View, a startup aimed at stratospheric exploration, has announced that it’s partnering with KFC to send a Zinger chicken sandwich nearly 75,000 feet up into the stratosphere - high enough to see the curvature of the Earth. This will be the first multi-day mission of the company’s Stratollite system...
|How To Tighten Up Your Content Marketing Strategy During A Slow Summer|
I love summertime. Right around this time every year, my family and I try to take a vacation together to enjoy the weather and some time to ourselves. Taking time off might be difficult for driven leaders and entrepreneurs (trust me — my wife can tell you plenty of stories about me checking my email “just one more time”). But for most people, this time of year...
|Nike Channels Its Brand With New ‘Badge Of Honor’ Campaign In China|
Nike is considered an “overused” example of good branding. But it’s overused for a reason. The brand shows a consistency in attitude and message not only across multiple sports, but across the world. Recently the brand launched an effort in China called “Badge of Honor” and this effort is proof that those who think creatively...
|Big Data Will Help Revolutionize The Pot Industry|
Getting a Rocky Mountain high may soon be legal in all 50 states, which means pot is fast on its way to becoming just another industry, albeit an exploding one. And as the marijuana industry comes aboveground, it’s opening a huge space for the usual disruptors — tech startups and data analytics firms.
|Kate Hudson: From ‘Almost Famous’ To Fabletics Greatness|
It’s a beautiful afternoon at the Beverly Hills Hotel and Kate Hudson is walking the red carpet. There are the usual celebs, hangers on, and paparazzi that you’d expect to find at any Hollywood event, but this party is a little different. Instead of promoting a movie or TV show, everyone is there to celebrate the launch...
|Why ‘Wonder Woman’ Soared While ‘Green Lantern’ Bombed|
As you know, Wonder Woman made box office history this weekend, earning (as of this writing) $100 million in its domestic debut for a $223m worldwide opening. That’s an all-time record for a female director and the biggest gross by far for a female comic book superhero movie and a DC Comics movie that didn’t star Batman or Superman. And, more importantly (for this discussion)...
|The Elements Of Influence: 5 Secrets To Building An Influential Brand|
When I hear leaders talk about brand-building, I hear one of two things most often: Building a brand is as simple as logging on to Twitter and being active on social, or it’s a process that doesn’t generate returns quickly enough to be worth all the investment. Sure, being online is key, and they’re not wrong when they say...
|Is B2B Marketing Suffering From An Identity Crisis?|
When I first started my B2B marketing career, the job was clear: I had to advertise the products my company offered in order to entice prospects to set up a sales call. Later, the requirements expanded. I worked online most of the time, using social media, SEO, articles and more to drive customers to our website.
In more recent years, the description has broadened even further. It’s now marketing’s...
|Five Reasons Mobile Marketing Is Becoming Even More Important|
Businesses need to start adapting their marketing efforts to keep up with the advances in technology. Mobile device adoption rates are increasing at an incredible rate, surpassing 80% in 2016 alone. Even more importantly, average smartphone conversion rates are up 64% compared to the average desktop conversion rates for e-commerce alone. In today’s digital and interconnected world...
|Another Endorsement Bogey for Tiger Woods|
A picture is worth a thousand words. And if that picture happens to be a Tiger Woods mugshot post-DUI arrest, it will almost assuredly cost Tiger Woods millions in current and future endorsement earnings.
|6 Tips For Running a Social Media Influencer Campaign|
Influencer marketing is all the rage these days. Businesses that utilize influencer marketing have a 37% better retention rate than those that don’t rely on word of mouth.
|Upskilling, Science, & Algorithims: The Future of Marketing|
By now, it is well established that the marketing function (or at least some of it) has fundamentally changed.
|10 Ways Automation is Changing the Future of Marketing|
Automation and artificial intelligence are becoming increasingly important for the world of marketing, as they can significantly change how communicators and marketers work, both in terms of customer engagement and productivity.
|Marketing Inspirations From 'Sgt. Pepper'|
The Beatles' "Sgt. Pepper's Lonely Hearts Club Band" is celebrating its 50th anniversary. As part of the celebration, all kinds of behind the scenes stories are coming out about the making of this creative masterpiece.
|She Built A $260 Million Fortune Making Organic Baby Products|
California-born Jessica Iclisoy, 51, started reading baby-care product labels while she was pregnant and found herself shocked to see that most contained harmful chemicals. Sound familiar?
|Kroger’s Meal Kits Could Make A Meal Of The Industry|
What carries hundreds of exotic ingredients, a litany of careful instructions and an overall value of $1.5 billion?
In time, it may be Kroger’s lunch.
With the right ingredients, the Kroger Co. might prove that supermarkets can eat up the burgeoning meal-kit industry, but that means balancing what are now sweet benefits with a few sour notes.
|When Will Virtual Reality Become Common In Marketing?|
Virtual reality (VR) has been promised as one of the most revolutionary technology of the 2010s, and its implications for marketing and advertising are supposed to be enormous. By 2018, it’s projected that there will be 171 million active VR users, which is an impressive figure, and as the technology grows more advanced, that number is only going to develop further.
|Rosie Pope On Entrepreneurship, Motherhood And Confidence|
Rosie Pope, cofounder and creative director of Rosie Pope Maternity & Baby was inspired to start her all-encompassing motherhood brand when she was pregnant with her first child. “ I found there was a real lack of great fashion for pregnant women and relevant, accurate sources for empowering and encouraging information. Out of those simple ideas, Rosie Pope was born to help women achieve the confidence they needed and deserved as new moms through knowledge and fashion,” she explains.
|How Financial-Services Brands Can Put Genius Back Into Their Advertising|
We’re talking advertising. And if ever there were a low-interest category in a highly regulated industry, it’s banking, closely followed by investment services.
Who even remembers the last financial-services ad they loved? I do. It was E*Trade: “He’s got money coming out the wazoo.”
But that was a decade ago. And in that same decade another highly regulated...
|Why Cable Companies Are Still Interested In The Cutthroat Wireless Market|
Cable and pay TV operators have expressed increasing interest in the wireless market in recent years. For instance, Comcast intends to launch an MVNO service in partnership with Verizon, while picking up some spectrum in the FCC’s recently concluded auction, potentially laying the groundwork for its own network. Comcast’s pay TV rival Dish Network has been amassing...
|What Makes A Brand Luxury? Why Shinola Earns the Title|
Perhaps there is no more contentious issue in the luxury market today than what makes a brand ‘real’ luxury? The industry establishment frequently claims that this brand or that one simply doesn’t measure up to their in-bred standard, thus negating it as a competitive threat. But all that is changing, as the very definition of ‘luxury’ is undergoing a paradigm shift in the consumer market.
|The Three Laws Of Marketing (Based On Newton's Laws Of Motion)|
Several years back, I had the pleasure of watching Dan Cobley’s TED Talk, “What physics taught me about marketing.” In this talk, Cobley illustrates how physics and the scientific method can be applied to marketing principles.
As marketer and fan of the great Sir Isaac Newton, Cobley’s talk inspired me to explore how Newton’s Three Laws of Motion could help explain brand growth and marketing success. I adapted these three laws specifically to my experience...
|Brands Helping To Fuel Future Marketers|
In looking to spread social good through more activities in business, the overall environment has become much more connected and collaborative with the understanding that helping others can serve as a win-win. And, let’s just say it feels pretty good to know you were part of propelling others’ success along with your own.
Taking innovative approaches to this help has also led to some incredible changes in processes and how we all work together.
|The Mistake These Women Made When They Launched Their Apparel Brand|
As I sit in the waiting area of the Primary HQ, my attention is diverted from the brightly accented office to an interaction taking place on the other side of the room: A smiling, casually dressed woman has one knee on a chair she’s rolled over to her male colleague’s desk. Holding her laptop by the base with one hand, she uses the other to point...
|5 Reasons Content Marketing is Perfect for Your New Business|
Starting a new business can be stressful. Unless you’re building a category killer, you’re competing in a crowded industry that already has a number of established brands promoting their products as superior. How can you make sure that your brand will be seen as equal, if not more desirable?
|Stew Leonard And The Greatest Marketing Story Ever Told|
In 2003 my wife Jennifer and I bought our first home. It was an old stone colonial in Norwalk, Connecticut. Norwalk is located one hour outside of New York City. Just down the hill from our home was a Connecticut landmark named after its founder Stew Leonard. Stew Leonard’s, or as the locals call it Stew’s, is the world’s largest dairy store.
|At Facebook, Math Drives Marketing – But Data Intelligence Reigns|
It’s the tree-falls-in-a-forest question for today’s marketers: If a YouTube video goes viral with an unreceptive audience, is it really seen at all?
Well, maybe if judged by views, but certainly not as measured by sales. With more brands clamoring for attention online than ever before, a creative campaign that doesn’t target...
|Challenge The False Dichotomies Of Marketing|
Being a marketing professor at a major business school, there are few questions from students that haven’t come up in one way or another over the years. By far the most common question I’m asked is about “B2C” (business-to-consumer) versus “B2B” (business-to-business) marketing.
|Why We Use Branding To Pull, Instead Of Sales To Push|
It doesn’t matter how wealthy you are: We all have a finite amount of time and energy, and how you expend your resources determines how well your business performs. Do you use the majority of your time to pull clients to you through branding, or do you push your message out there through marketing efforts, always in search of your next sale?
|Juicero Built A $400 Gadget That No One Needs. That's Great News For The Company|
Technology Twitter is very excited today by the news that Juicero – a $400 juice-making device built by a company that has raised $120 million, has a problem. Apparently you can squeeze the juice from the company’s juice packs, which run $5-8 each, with your bare hands! A Bloomberg report this morning suggests...
|Four Cause Marketing Classics Passed Last Year – And A New Era Began|
I’m sure I’m not alone in loving the Academy Awards’ “In Memoriam” segment, the montage of cinema greats who’ve passed away since the last Oscar fest. Their images conjure up so many memories and usually leave me with tears in my eyes.
Looking back over the last year in the world of corporate social impact initiatives, it feels as if a memorial tribute will be in order when our community assembles at the upcoming Halo Awards. Presaging the end of an era, some of our country’s best-known cause marketing...
|Nostalgia Marketing And The Search For Authenticity|
I stepped inside the campus store and headed straight to the standard-issue fridges in the back.
Something “new” catches my attention from the corner of my eye, drawing me in from the other side of the glass doors. It’s a Sprite, but it’s clearly special and has hints of red on the label. Oddly transfixed, I opt for the sugary drink instead of my usual tea brand.
I didn’t even remember that it was an old favorite.
|Digit Is Testing Its Users’ Loyalty With A New Monthly Fee|
Digit, a popular app that automates savings for its users, will soon begin charging a monthly fee in what will amount to a major test of its Millennial fan base.
The app, which monitors the activity in your bank account and diverts small amounts into savings...
|April The Giraffe And Toys ‘R’ Us Continue To Ride The Viral Wave|
Chances are, you’re familiar with April the Giraffe and her infamous pregnancy. Animal Adventure Park zoo in upstate New York has been live-streaming a video feed of April, promising that viewers would have the opportunity to see the pregnant animal give birth. And as Jen Wieczner of Fortune reports, interest is at...
|Pepsi Just Showed Us Why Authenticity Isn’t Just A Buzzword|
Anyone who thinks that authenticity has become an overused marketing buzzword might rethink their position after Pepsi decided to pull their ad featuring police, protesters and Kendall Jenner. The ad drew criticism almost immediately for being disingenuous and trivializing the Black Lives Matter movement. A Pepsi spokeswoman offered this statement in response...
|How To Leverage Social Media To Build Brand Loyalty|
Brand loyalty is defined as the partiality of a consumer towards one business or product over another, and it can truly make or break a company. It drives in-store traffic, visits to your website, word-of-mouth recommendations, and the conversion of leads to customers. This means the difference between profits and losses.
|The Man Behind The Ford Brand’s Unique Presence In Hollywood|
Alessandro (Al) Uzielli created and heads up Ford Motor Company’s Global Brand Entertainment (FGBE) office in Los Angeles. In 2004, when the FGBE office opened, it was the first internal product placement outfit for any of the American automotive brands. Uzielli and his team execute placements in film, television, and digital media for the Ford and Lincoln brands...
|REI’s Force Of Nature Wants To Change The Game For Women Outdoors|
Fresh off a successful campaign to change the way retailers approach Black Friday, REI is unleashing Force of Nature, a multi-pronged effort to change the industry’s approach to women as employees and customers.
The outdoor co-op is hoping to advance gender equity in this category. REI was co-founded by a woman...
|Transform Or Die: Navigating The Future Of Marketing|
I was fortunate recently to attend the recent Brite Conference at Columbia Business School in New York. For ten years, some of the world’s best CMO’s and industry leaders have generously given their time to share best practice and help cascade...
|How Arby’s CEO Is Pulling Off An Unlikely Turnaround|
An Arby’s venison sandwich might strike you as disgusting, but it’s also a stroke of genius. Arby’s CEO Paul Brown has come up with menu innovations like that to drive growth at the once-downtrodden fast food chain.
When the financial crisis hit, Arby’s suffered badly. Sales and margins shrank for three straight years...
|Meet The Online Retailer That Grew $30 Million In 3 Years|
It’s no secret that e-commerce is changing the retail landscape, with consumers routinely shopping online for what they need and want, regardless of the ticket price. But just how big of an influence can social media really have for retailers just starting out?
|Uber, Netflix and the Rise of On-Demand Applications|
Disruption. That’s a catchword you’ve probably been hearing a lot of these last few days. But what are they disrupting? And why does it need to be disrupted? The first answer, is the market. The second answer, well, that’s more complicated. Allow me to explain anyway. Back in the pre-Netflix era, when ridiculously expensive...
|Want To Build An Inspiring Brand? Here Are Tips From CMOs At Airbnb, CVS Health And Centene|
Consumers today don’t simply want to engage with brands, they want to be inspired. Companies like Airbnb, CVS Health and Centene are creating loyal customer relationships because they are doing business with a sense of purpose that their customers believe in.
|Disney As Master Marketer: A Tale As Old As Time|
Disney is, once again, providing a master class on how to build, market and deliver a relentlessly relevant brand. In 2016, the company pulled in $7 billion dollars by releasing seven of the year’s top-grossing movies, including Rogue One, Finding Dory...
|Millennials Driving Brands To Practice Socially Responsible Marketing|
America is bracing for big changes. As our population gets older, millennials are getting closer and closer to snatching the baton away from Boomers — not to mention the largest transfer of wealth in the history of the world.
How are millennials going to collectively spend that $30 trillion? Nobody’s really sure yet, but one thing is clear: Millennials have distinct values, predilections...
|Here's How Oprah Has Given New Life to the Weight Watchers Brand|
Oprah is not your typical billionaire.
She's a people person. She's empathetic. She really connects with her audience. She's compassionate, personable and approachable. She's just like everyone else. In fact, she has contributed her success to realizing she is not better than everyone else just because she has money.
|The Importance Of Finding A Brand's Voice, Literally|
In a piece written in 2015 entitled "Brand Voice Doesn’t Mean What You Think It Means, But You Still Need One," Melissa Lafsky wrote "Brands that communicate successfully are successful brands. And in order to communicate successfully, you have to distinguish and define your voice."
|How This Startup Bet Big On Instagram...And Won|
Social media is a dominant force in our culture.
Much can be said about social media from a consumer perspective. It shifted entire industries and created new kinds of celebrities. And it changed how we get our news.
Yet there are great opportunities for companies to use social as a powerful revenue generator. Digital and social media advertising has skyrocketed in recent years. That’s why 2016 was the first year more money was spent on digital ads than TV ads.
But how should companies leverage this dynamic medium?
|5 Reasons Why You Shouldn't Go Cheap On Your Logo Design|
There's a certain magic to telling a story without even saying a word. When you think about it, we're not only talking about catching someone's eye, but having them digest emotion, personality, and passion...all in less than a second.
|3 Lessons From Heineken On How To Run A Purpose-Driven Business|
Heineken is on a mission to “Brew a Better World” and its 2016 annual report shows how both profits and purpose are pouring from the beer manufacturer’s business.
Running your company with socially and environmentally responsible principles is more than a feel-good idea, it’s a critical aspect of operating a successful business today. And many of the world’s biggest corporations...
|How Vans, A 50-Year-Old Sneaker Brand, Has Attained Eternal Youth|
In the video launching Vans' 2017 global campaign, called "This Is Off The Wall," the brand defines its ethos through a series of fast-moving images. Surfers, skateboarders, graffiti artists and musicians are all decidedly "off the wall." A dork twirling on a hoverboard is not.
The video is classic Vans, speaking to a young, free-spirited consumer. If there are any punk rock-listening, skateboard-video-watching teenage boys...
|The Fault In Our Stores|
Yesterday, Target became the latest retailer to report weak earnings and shrinking physical store sales. They certainly won't be the last.
As more leading retail brands disappoint on both the top and bottom lines--and announce scores of store closings--analysts and investors may conclude that brick-and-mortar retail is going...
|Living Proof That A Hobby Can Become An Enterprise - Meet Kevin Curry|
As I have grown as an entrepreneur, I’ve met startup founders whose stories inspired me to change and improve how I operate my business. Instead of keeping those lessons to myself, I’m sharing them with the Forbes community in a series I’m calling Lessons From Innovators.
Kevin Curry is the founder of FitMenCook, an online community that encourages people to live their most...
|HarperCollins Brings AI To Book Recommendations|
Publishers have always emphasized the power of word-of-mouth marketing when it comes to selling books. Booksellers are expected to hand-sell titles to bookstore patrons for this reason, and the shelves are often peppered with "employee recommendation" markers meant to boost interest in specific books.
So it should come as no surprise that this process is increasingly...
|NASA Delivers A TED-Like Presentation To Announce Earth-Size Planets|
When two astronomers bump into each other in the hallway, one doesn’t say to the other: “We’ve discovered seven Earth-sized planets in the Goldilocks Zone just 40 light years away.”
The astronomers might say: “The transiting configuration of seven temperate exo-planets around the ultracool dwarf star..."
|How This Founder Created Three Successful Businesses In Three Years|
Erika Geraerts knows how to stay busy. This 27 year old from Melbourne, Australia started her first company with two friends in September 2013 called Willow & Blake, a copywriting and editorial agency. The agency was followed by Little Big Sugar Salt, a cafe in Melbourne, and Frank Body, a skincare and beauty company...
|How One Brand Is Hitting The Emotional Quotient|
Everything about reaching out to today’s target audience is about developing some level of engagement where the potential or existing customer becomes emotionally vested in the information that a brand shares with them. The objective is that the emotional quotient becomes a large enough part of the equation...
|5 Branding Mistakes That Make You Look Amateur|
Most money-strapped entrepreneurs figure they can leave the design of their website to their later stages when more capital is available. They think their site still has a chance of thriving amongst their pool of competitors if it directly commissions the right content.
In reality, however, a site’s design is much more important to a fledgling business than most would imagine. In today’s world where everything is online, consumers will head to a site’s website to determine its legitimacy.
|Take That Amazon: Walmart Buys Moosejaw For $51 Million|
Walmart has purchased Moosejaw for $51 million, a move aimed squarely at besting Amazon in the apparel and sporting goods categories as the battle heats up. Walmart will now have a presence in a category reeling from consolidation and disruption.
Moosejaw is largely an online seller of outdoor gear and activewear, with 10 brick-and-mortar locations.
|Why You'll Be Getting Better Valentine's Day Treats This Year|
Get this: at Max Brenner, most gifters will buy boxes of treats for their better halves on February 13 between noon and three. Did someone say last-minute lunch hour?
I have an enormous sweet tooth. I store melt-in-your-mouth Royce chocolates in my freezer and have some kind of candied stash at my desk. But the indulgence better be worth it.
|Whole Foods Shows Why Companies Need To Plan For Success|
Whole Foods Market is shuttering its store in Davis, California, today — one of nine the high-end grocery chain is closing after posting six consecutive quarters of declining same store sales.
The Austin-based company is becoming a victim of its own success. The organic food business it had a big hand in creating is exploding. Yet most of the growth is benefitting...
|How U2's Bono And The Color Red Elevated Purpose In Business|
Red is the color of blood. It’s historically been associated with sacrifice and courage. In the U.S. and Europe, red also represents passion, whereas in Asia, it symbolizes happiness and good fortune. Now because of Bono and Africa, the color red represents how business can stand for purpose beyond profit.
|Kylie Minogue And Kylie Jenner Spar Over 'Kylie' Trademark|
Australian singer, songwriter, and actress Kylie Minogue has cause for celebration after beating Kylie Jenner in a legal battle over the trademark of the name Kylie.
Kylie Jenner (and her sister Kendall) submitted U.S. trademark applications for their respective first names back in 2015. Kylie wanted to protect her name in relation to advertising, entertainment and personal appearances...
|Why Audi's Super Bowl Ad Failed|
As the determined little girl steered her homemade go-kart and zipped past the all-male competition, her father worried darkly over the challenges she’d face when she entered the workforce. “Do I tell her that despite her education, her drive, her skills, her intelligence, she will automatically be valued as less than every man..."
|'Logan' Super Bowl Spot Is Another Touchdown For A Superb 'X-Men' Marketing Campaign|
The trailers for Logan have used unconventional musical choices to the fullest thus far, and this Super Bowl spot is no exception. The 30-second spot uses "Amazing Grace" to add poignancy and pathos to a well-constructed action montage just as the first teaser used Johnny Cash's "Hurt" to let fans know that this wasn't going to be a conventional comic book superhero movie.
|How 'Star Wars' Turned The Super Bowl Into Movie Trailer Rerun Season|
We're slowly getting word about which studios will debut commercials for which upcoming movies on Sunday night's Super Bowl telecast. Paramount/Viacom Inc. just dropped a Ghost in the Shell TV spot this morning and we can confirm that Sony will be plugging their upcoming Ryan Reynolds/Rebecca Ferguson...
|How Unilever Is Winning With Millennials And Gen Z|
When price points are similar, brands are facing extreme difficulty when it comes to standing out. But just as with the millennial generation before them, there is one key way that brands can resonate with the pivotal generation z: by offering proof of purpose beyond a bottom line.
|What Car Dealers Can Learn From Pizza Delivery|
It’s commonly said in the auto industry that if the original Henry Ford were brought back to life, he would have no trouble recognizing auto retailing today as closely resembling the way it was first set up over a century ago. That’s a little unfair, but it’s not entirely wrong.
What is fair to say is that the auto industry...
|How To REALLY Engage With Your Social Media Audience|
What do you consider social media marketing? For most businesses and brands, the answer is simple: an opportunity to publish relevant content, grow your follower base, and generate both thought leadership and engagement.
|The Case For Brand Scarcity In An Era Of Abundance And Accessibility|
We live in a time of abundance. Advances in technology have torn down barriers of acquisition and made it possible to receive most any good or piece of media with the simple click of a button. In terms of convenience, this returns an unprecedented amount of hours back to our everyday lives as we no longer are required...
|How To Prevent 'BrandSlaughter'|
As entrepreneurs we put a great deal of focus on our visible company attributes such as logo, colors, name and website, reputation, and the esoteric traits of brand promise. But what is a brand, really? It is people’s “gut feelings” about a product, a service or an organization. A brand is not what you say it is. It’s what they (your customers, prospective customers and employees) say it is.
|How Visual Advertising Will Change Marketing In 2017|
Today, digital advertising is expected to grow to an annual spend over $335 billion by 2020. The industry is booming, taking over search ad spend at #1 in 2016. However, with constant increases in ad volume and spend, what’s happening to returns?
The average clickthrough rate of display ads across all formats and placements is a miniscule fraction of a percent: 0.06%. Even of this...
|Barnana: How Three Friends Created A Multi-Million Dollar Business UpCycling Bananas|
To combat food and resource waste the concept of upcycling food has recently been gaining mainstream popularity. It’s estimated that one third of the world’s food supply is either lost or wasted, with fruits and vegetables having the highest waste rate of any food produced. Aesthetic shortcomings alone cost farmers on average 20% of their crop yearly. But, what if the old adage...
|To Discount Or Not To Discount? That Is The Question|
In retail, it’s an age-old question of whether it is a good strategy to discount products. It’s not only about whether or not it will dilute the brand image, especially when it comes to high-end global luxury brands, but it is also about timing should a retailer decide to try discounting. In the discount game, there have been winners and losers.
|The Biggest Threat To Content Marketing Isn't Fake News|
Everywhere I look, it seems like the legitimacy of media outlets and content itself is being questioned. And if you’ve been on social media any time in the past year, you know what I'm talking about: fake news.
Unless you’ve been living under a rock, you know what fake news is — and that it’s a problem. It’s making audiences think twice about which media sources they can trust...
|5 Tips To Improve Your YouTube Marketing Strategy|
When it comes to marketing yourself on YouTube, there is really only one golden rule you need to know—and yet, it’s the most difficult one for everyone to execute.
Volume. Wins. Ask any full-time YouTuber, social celebrity, successful vlogger, or brand on YouTube and they will tell you that their viewership rose as soon as they started increasing their volume. Now, there is a tipping point, and you can’t simply be publishing rubbish content and expect it to perform well. The perfect intersection is quality content...
|5 Digital Marketing Ideas That Could Improve Your Brand Growth in 2017|
With 2016 officially in the rear-view mirror, it’s time to start thinking about how your marketing strategy will evolve in 2017. It’s a good idea to step back for a moment, assess the success of last year’s marketing campaigns, and consider ways to evolve your digital strategy in the year to come.
Overall, 2016 was a year filled with changes and advancements in the digital space.
|Everything You Always Wanted To Know About Influencers (But Were Afraid To Ask)|
Anyone who thinks that millennials are lazy hasn't met an influencer.
They're out there hustling all day, errday.
Ok, they’re not saving lives but it’s actually a tougher gig than you’d expect. They've got to write, shoot, build brand partnerships...
|Top 10 Trends That Will Transform Digital Marketing In 2017|
Social and digital marketing have hit their stride — and now that everyone is back from winter break and settling in to the new year, it’s time to review the lessons learned from last year, and look forward to what’s needed for your company to shine in 2017.
|7 Resolutions Every Marketer Should Make for 2017|
When I go online, do you know what I see?
Well, I hear the noise. Content here, the information there, join my list, free product today. Noise, noise, noise. Content, content, content. I always ask myself, are people really able to stay in business with so much competition? And what about the big brands of today? How are they marketing themselves to stay relevant with such a rich and diverse startup culture on the rise? And what about mid-sized...
|Three Ways To Give Your Brand A Happy New Year|
If our brands are happy, we're happy. So let's kick this new year off with three insights, any one of which could dramatically improve the happiness, health and resonance of your brand in 2017.
These three insights start way up stream and finish at your advertising agency's doorstep. Intrigued? Let's start with the whopper.
|3 Reasons Why Kim Kardashian Won't Help Drive Your Business' Sales|
In a world of celebrity marketing and the era of Kardashian reality, many brands have entered into the realm of celebrity endorsements through social media. Most of us have seen the Instagram posts from Kim, Khloe and all of the other “Ks” where they make claims on a product that has magically “changed their life.”
But let’s get real. Did this directly impact the sales for those brands?
|The Last Place One Would Expect to Find Design & Innovation: The Dentist's Office|
In a year of searching for a good dentist in New York City, I happened upon a pretty amazing one, in a class by herself when it comes to design sensibility and customer touchpoint innovation, and unlike anything I’ve seen before. I would venture to say there is no practice like hers anywhere. It starts with a vision...
|Marketing Resolutions For 2017 From CEOs And CMOs|
As the new year begins, I thought it would be interesting to hear from CEOs and CMOs on the resolutions they have for marketing and marketers. Below is a collection from a variety of different companies and industries--from GE to CareerBuilder to Ashley Stewart to Comcast.
Make Data Actionable, and Prioritize Personalization...
|Subaru Hits Another Sales Record, In Part By Going To The Dogs|
Subaru of America continues to run ahead of the pack, having already beat last year’s sales record before the end of December.
For 2016, the company expects record sales for the eighth year in a row, passing 600,000 units for the first time. Subaru of America said it passed last year’s record of 582,675 as of Dec. 21.
|Is Content Marketing Truly Timeless?|
As a content marketer, I’ll dote on content marketing for days—I just can’t help myself. It’s one of the best things that’s ever happened to marketing and advertising, and marks a deviation from the hard-persuading borderline-manipulative advertising styles of old. If executed correctly, with a solid strategic backing, earning...
|Why Influencer Marketing Will Explode In 2017|
A recent survey revealed 84% of marketers plan on executing at least one influencer marketing campaign during the next 12 months.
But what exactly is “influencer marketing”? Well, it’s the grey territory between an official testimonial and a subtle product mention, which is done almost in passing.
|Why Education Is The Best Marketing|
There are a variety of options when it comes to marketing tactics, but one of the best investments isn’t in social media, billboards, or websites, but instead in education. Many companies take advantage of education to teach customers about their products and to keep customers coming back for more with great success.
|3 Tips For CMOs To Improve Conversions With Optimistic Marketing|
Congratulations, you’ve just survived one of the most divisive political seasons in recent memory. Being inundated by political ads could convince the most seasoned marketing executives that negative works. But, don’t forget the flip-side of the same coin. Optimism also sells. When you inspire your target audience, you’ll find that customers...
|How One Ambitious Veteran Launched His Business From Afghanistan And Built His Instagram Empire|
Two years ago, Luis Garcia was serving in Afghanistan for the U.S. Army. From his mobile phone with limited signal, he discovered Instagram and forever changed the course of his life.
Today, Garcia is one of the most influential people on the growing social media platform. As of the publication of this article, Garcia’s three Instagram accounts alone have more than 6 million followers and get more than 30 million impressions a week. But before he had millions of followers, and before he joined the military...
|What Are The Marketing Jobs Of The Future?|
As we wind down 2016 with an eye toward 2017 and beyond, I figured it as good as time as any to ponder what kinds of jobs lie ahead in the marketing space which of course is an an ever-shifting field. What is popular right now may be all but irrelevant...
|17 Marketing Trends To Watch Out For In 2017|
December is the time of year when every strategist should be taking a step away from the day-to-day and giving a good hard look at the past year’s performance. After all, if you’re not paying attention to what has worked (or hasn’t worked) over the past 12 months, how are you going to know what to adjust in the months to come?
For 2017, here are 17 trends you should be paying attention to...
|This Jewelry Designer And Social Entrepreneur Is Redefining What's Most Valuable|
Life can change in an instant. For Monique Péan, it was the death of her sister Vanessa in a tragic car accident. “She was 16 and amazing and full of life, so intelligent," Péan said. "I had to really take a moment to think about what had happened and how I wanted to lead the rest of my life."
|The Apple AirPods Seem To Be A Hit Already|
This morning Apple tweeted that the much-anticipated and long-awaited AirPods were available for sale starting this morning online and will be in stores across the world next week.
Was this a marketing tactic/strategy of some sort to really get demand hot and heavy before it comes time to have new toys under one's Christmas tree?
If so (marketing tactic/strategy), it seems to have worked and worked beyond anyone's wildest dreams.
|Yeah, I Bought That Podcast Shirt. Here's Why.|
On August 30, 2016, Death, Sex & Money podcast host Anna Sale tweeted about a shirt with a ridiculous name.
Yes: this is the Podcast Co-Host Top In Midnight from ModCoth.
The Shirt faced a swift whirl of judgment and praise in a micro-rehashing of 2015's The Dress incident. The response was largely of the eye-rolling, I-can't-even variety...
|Marketing Hope: How To Build A Brand Movement|
For most of my career, I’ve been in the business of making lightening strike twice, or with a little luck, even three and four times. My job was and is to make hits happen, and then build brands on the platform of that success that allow for hits to happen over and over again for the same artists. In order to do this, I have to build a cult of personality, and then find a story that connects...
|Lessons In Pricing A Product: Why My Startup Rejected The 'Freemium' Model|
One challenge every entrepreneur faces is figuring out the value of the product they are selling, and how best to price it. Some entrepreneurs may be tempted to give away their product for free at the outset (aka “freemium”). It sounds like a good idea, right? If people are using it, they will learn about your product, which might lead them to purchase it in the future.
|Renegade Fashion Designers Create New Manly-Me Market|
As someone once pointed out, every girl is crazy about a sharp dressed man. But, definitions of “sharp dressed” today are evolving.
Eschewing the Ralph Lauren, Calvin Klein and Giorgio Armani model of authority stylist, today’s designers are guys designing for guys. Which has led to an emerging male market with values not as buttoned-up as they once were.
|If You Neglect Your Digital Brand, You're Throwing Away Ad Dollars|
During my near decade in digital marketing, I’ve come to recognize a fundamental principle that cannot be ignored if one hopes to manage a successful campaign: If a business does not ensure that its brand looks good online, it will be wasting its money on internet marketing and other forms of advertising.
This point may seem obvious enough but the problem arises on a regular basis.
|Five Ways Companies Can Use Social Listening To Be More Responsive|
Social listening is the wave of the future. It’s rooted in an age-old practice that goes back to the early days of customer feedback. But now, instead of bringing a suggestion or complaint to the customer service department, consumers are telling everyone how they feel. No more pencils and little scraps of paper. Today's customers announce their pleasure, or displeasure, to anyone...
|How This Company Raised $10 Million For the Environment on Black Friday|
As Black Friday online sales topped $3 billion, one retailer decided to use all that excitement to buy as a way to make consumers aware of the environmental challenges ahead of us.
Patagonia announced last week that they would donate all of their sales from Black Friday to a cohort of environmental organizations...
|Pre-Sales For 'Rogue One' Crash Fandango's Site -- And Disney Benefits From It|
The release of blockbuster movies has become a series of events now, from big casting news, to countdowns and teaser trailers for trailers, to the actual trailers themselves, and now pre-sale tickets. If you’re suffering blockbuster marketing fatigue and feel as if the hype cycle never ends, that’s because it doesn’t.
|The Graceful 'Graying' Of Black Friday Is A Response To Millennials|
The term “Black Friday” is thought to have originated in Philadelphia about 55 years ago, and initially referred to the congestion and crowds caused by the busy shopping day that occurs on the Friday immediately following Thanksgiving. Over the years, however, the term “Black Friday” came to be associated with profitability...
|How Not To Launch A New Product|
We hear it all the time: “I’ve spent years working on a game-changing invention—a product that is perfectly set up to change the conversation in a category that drastically needs new thinking.”
Here’s the problem: You aren’t in the conversation yet. You’re launching a brand new product, so you’d better make waves. You’d better yell, and you’d better not be afraid...
|Will The #NoMakeup Movement Spark An Era Of Ultra Transparency?|
When Alicia Keys declared this summer that she was going to stop wearing cosmetics altogether, she ramped up the Instagram #nomakeup movement to a whole new level. She was shunning makeup not for just a single selfie, but with the goal of sparking a revolution.
|Is Your Marketing Authentic?|
I was sitting down at a meeting the other day with someone who works in the cyber security space. And as we were discussing the industry, he informed me that there was so much information and hyperbole in the messaging and marketing that’s going on in cyber security.
This made me think about marketing in general. As marketers, we naturally lean towards being hyperbolic. We want our customers to think we’re the #1 or we’re the best.
|Marketing A Tech City: How A Cat Video Changed Everything|
Over the past two decades, Alpharetta, Georgia, a city that is 25 miles from downtown Atlanta, has been transformed from a sleepy agricultural community to a magnet for technology companies. More than 600 tech firms – including McKesson Information Systems...
|Don't Trust Marketing 'Lessons' From The 2016 Presidential Election|
The election’s barely finished, and already marketers are getting homework assignments as a result.
Fortune offers us lessons from the President-elect’s “Winning Marketing Manual.” Forbes also has lessons for us. And more lessons. And yet more. The Wall Street Journal called it a “Bad Day for Big Data.” AdAge, too, tutors us on this “testimonial to the power of marketing.”
|Marketing 101: Green Initiatives|
Global warming and environmental protection are heated topics lately, given the outcome of the American Election earlier this week. While many have been vocal in their agreement with the president elect that global warming is a fallacy, others have been prompted to be equally, if not more, vocal about not only their belief in the phenomenon, but their support to those who combat it.
|7 Social Media Marketing Trends That Will Dominate 2017|
Every year, I make predictions about what the coming year’s potential developments in the world of social media marketing. And every year, I have to think back and chuckle at all the people who claimed social marketing was just a fad—as little as a few...
|Customer Experience Success Relies On More Than Marketing|
In the fight to win the customer experience battlefield, most organizations put their marketing departments in charge. But it takes much more than marketing expertise and impact to succeed in customer experience. Operations, human resources, and finance must also take responsibility and undergo...
|Trump Vs. Clinton: Old Marketing Vs. Modern Marketing Will Determine The Winner|
Whoever wins tomorrow’s election, their success will have a lot to do with how they marketed their campaign. And in many ways, selling a candidate is not different from selling anything else.
Do you remember the “4 Ps of Marketing” from Marketing 101? They are Product, Price, Place and Promotion.
|5 Things CEOs Don't Get About Influencer Marketing|
It will probably comes as no surprise to you (or your CEO) that traditional banner ads have gotten increasingly ineffectual. In fact, according to Google’s Display Benchmarks Tool, the average click-through rate (CTR) of display ads is now only around 0.06%, and 47% of online consumers now use ad blocking technology...
|Top CMOs Advise On How To Avoid Common Marketing Pitfalls|
While one of the biggest marketing blunders in history was the White Star Line advertising the Titanic as “unsinkable,” today’s top mistakes in the profession are more likely to happen in the digital realm.
In his book Chief Marketing Officers at Work, the CEO of digital marketing agency Josh Steimle met with some...
|3 Ways Elon Musk Conquers Marketing|
Gathered around a retired Desperate Housewives set on a Friday night, a few hundred people were able to witness first hand as Elon Musk unveiled his latest renewable energy venture – solar roofing shingles – alongside his other two major product announcements going to market in 2017, the Powerwall 2 and Model 3 car.
The way that Musk markets and presents each new innovation, while maintaining a unified message...
|Offline In The Digital Age: Why Traditional Advertising Isn't Dead|
In today’s crowded marketplace, businesses (both B2B and B2C) are fighting to get their brands noticed. Marketers have a plethora of tools to choose from, whether they decide to use a solely digital strategy or incorporate a blend of both traditional and digital tactics. More importantly, brands need to begin thinking like their customer and understand how their target markets are accessing...
|5 Ways To Overcome Marketing Stagnation|
Your business will most often face difficulty when trying to stand out from the competition; especially when trying to redesign its marketing plan, which is subject to evolving offline and online channels.
Sticking to the same marketing strategies may hinder you from growth and may likely send your business into a plateau. On the other hand, establishing a marketing plan that can deliver...
|Inside Out: How To Build A Thriving Workplace Brand|
Love All Serve All. This has been the corporate mantra at Hard Rock since 1971. While it was created as a customer-focused corporate purpose, it is one that shines out, and shines in. This company was ahead of its time in creating a culture where employees are encouraged to be themselves, from the hotel store clerk who could be a ringer for a member of ZZ Top...
|Branding Artificial Intelligence|
Artificial intelligence (AI) is now a reality, and want it or not, it soon will be part of our daily lives. In a recent study, Bank of America Merrill Lynch predicted that the artificial intelligence market will blossom to $153 billion over the next five years: $83 billion for robots and $70 billion for artificial intelligence–based systems. Facebook’s CEO Mark Zuckerberg believes that virtual robots...
|The C-Suite's Newest Member Takes On Customer Experience|
Just a few years ago, if the CIO was spending time with the CMO, it may have been a source of office gossip. But today, the boundaries between these functions have blurred, if not merged entirely – which means marketing and IT are closely linked.
Some organizations have made the CMO and CIO union official by creating a new position: the Chief Marketing Technology...
|ESPN Changes Sports Advertising Signage With CGI During World Cup Of Hockey|
The latest version of the World Cup of Hockey has meant the return of this competition 12 years after it was last played, with ESPN’s coverage of the games featuring NHL players, and USA coach John Tortorella’s outspoken approach to a number of issues on and off the ice.
|In The Era Of New Nationalism, How Will Global Brands Fare?|
This summer has been one in which the dynamics both of globalism and anti-global localism have been strongly on display. The quadrennial Summer Olympics presented a world coming together in friendly competition. By contrast, the landmark Brexit vote in late June and anti-immigrant-influenced U.S. Presidential campaign seem to underscore a slide toward nationalism across the globe, raising business and marketing issues as well as political and economic ones. Given the intensity of these emerging anti-global, pro-local sentiments, how far-reaching might this trend be...
|Online Marketing Analytics: An Underused Game-Changer|
Indulge me for a moment while I compare the histories of marketing…and baseball.
For most of the history of baseball, players were chosen based on a limited number of basic statistics—batting average, stolen bases, runs and so on.
Although this information was better than nothing, these statistics only gave a spotty impression of an athlete’s performance and team decisions...
|The Holy Grail Of Marketing: Customer Loyalty|
Every CEO will tell you that having loyal clients is the key to growing a profitable business. While much of marketing nowadays is geared toward acquiring new clientele, it’s important not to forget the people who got you to where you are in the first place.
Existing clients are the livelihood of any business. Establishing an authentic bond to ensure reoccurring business simultaneously ensures ...
|Machine Learning Is Creating A Revolution In Digital Advertising|
Machine learning is virtually everywhere behind the digital advertising scenes. There have been a number of ADKDD workshops in conjunction with KDD, one of the oldest machine learning conference. The advertising environment is (for the better or worse) very data rich, and the rise of programmatic buying...
|The Promise And Reality Of 'Total Market' And How CMOs Need To Address It|
Total Market strategy is defined by the Association of Hispanic Advertising Agencies as “a marketing approach followed by corporations with their trusted internal and external partners which proactively integrates diverse segment considerations. This is done from inception, through the entire strategic process and execution...
|Callaway's Stroke of Marketing Genius|
Social media marketers have turned the world upside down. Video marketers have more often turned it inside out. And that, almost literally, is happening to the idea of what marketing should be.
The traditional view is that marketers rely on the media to get their story told. That you have to hire expensive public relations agencies...
|Poor Behavior: When Will The Uber Brand Reach Breaking Point?|
The Uber brand is at an inflection point. Sure, the company has a projected current gob smacking valuation of $68 billion. However, in the past year, Uber has been playing fast and loose with not only their drivers but their customers as well, and their very high profile, seemingly Teflon brand, may be set to unravel.
Evidence is building.
|7 Email Marketing Tips For Marketers|
Marketers should always use email marketing to stay connected with their target audience. Regardless of the different strategies open to marketers today, you’ll find email marketing to be integral to your marketing campaign. This is still the leading channel for getting the best ROI.
|The Best Marketing Strategy Isn't Even Really Marketing At All|
Marketing is all about making your brand (and your products) more visible to a wider audience. For decades, it referred to a series of intensive, action-based, outbound tactics designed to grab new consumers’ attentions. Advertising was almost synonymous with marketing, and marketers constantly searched...
|A Simple Fix For StubHub's Advertising: Don't Forget The Call To Action|
I am a resident of what is arguably the advertisement capital of the world, New York City. Since I also work in this bustling city, I have the fortunate or unfortunate (depending on your viewpoint) exposure to countless billboards and advertisements on my commute to and from work each day. It does not matter which route I take, there is no escaping the sea of ads. However, since I work in the digital marketing industry, unlike most New Yorkers, I actually look at the ads and at times even enjoy doing so.
|How Marketers Can Find The Truth In Data|
Data alone is not a great storyteller.
Data by definition is facts. And facts shouldn’t conflict. They recreate the past, to help predict the future, solve cases and debunk myths by rooting out any doubt. But in the world of marketing, this isn’t always the case. Different data streams frequently tell different narratives – all of them buttressed by verified statistics. All of them convincing, at least on the surface. With data underpinning the largest brand activations and the lion’s share of most media plans, how do marketers know...
|Emoji Marketing: Another Fly In The Mobile Marketing Ointment?|
Not long ago, right here in these hallowed halls, as it were, I penned a piece with the not-so-upbeat title The Pathetic State Of Mobile Marketing And Advertising. The reason for my use of the word that is defined as being miserably or contemptibly inadequate was based on some findings of different mobile-related research.
|Three Facebook Trends CMOs Should Lean Into Now|
No one can deny the critical role Facebook has played in revolutionizing media for consumers. As a CMO of a large consumer-tech company, I also see firsthand how it’s changing how brands and people connect. As mobile takes on a bigger role in our lives and concurrently, ad blockers rise and disrupt...
|CMOs, Here's Why You Should Care About Explicit Data|
It’s time to take the next step with your data strategies. According to our recent research, customers, especially Millennials, want to drive the customized experiences and interactions they have with brands. To meet these expectations, marketers must make a profound shift and enrich their implicit data with the power of explicit, self-profiled preference data.
|The Convergence Of Advertising & E-Commerce|
The conversation around ad blocking continues to grow.
In Mary Meeker’s annual Internet Trends Report, one of the feature slides in the advertising section shared that some 220 million desktop browsers and 430 million mobile users are currently blocking ads.
Even when display ads do get seen, many question their effectiveness.
|Cannabis Companies Under the Influencers For Advertising|
Advertising regulations on marijuana can be pretty restrictive and vary from state to state. Just as there are limitations for tobacco ads, there are also limitations how cannabis companies can advertise for their businesses.
For example, California allows medical marijuana to be advertised, but it has to contain...
|How Facebook Could Dominate Local Commerce and Advertising|
As president and co-founder of an online marketing platform, I’ve seen tremendous shifts around local commerce the past few years. Local news and print marketing have been upended by online equivalents that offer more personalized discovery, powered by social feedback. Local businesses already know that the lion’s share of their marketing should be online...
|Why Marketing Needs To Promote The Product, Not The Promise|
For two decades now, aspiration has been the watchword of branding. Sell people the story of who they want to be, the logic goes, and the brand wins an unmovable place in their hearts. At one time, many brand campaigns truly struck a chord as they resonated with consumers on an emotional level. We’ve reached a point, though, where many consumers can’t identify...
|Can Personalization Make Advertising Great Again?|
The denouement of the TV series Mad Men, set against the 1970s world of advertising, hinged on one of the greatest ad campaigns of all time: Coca-Cola’s “I’d Like to Buy the World a Coke.” That’s when advertising was great.
That Coke campaign came out at a very different time, with very different consumer expectations.
|Advertiser ID Tracking And What It Means For You|
There’s a powerful device out there collecting huge amounts of detailed information about your lifestyle, location, and habits—and it’s tucked away right in your pocket. Each smartphone is uniquely differentiated from hundreds of millions of other smartphones by something called an ad ID. Google’s version is known as GAID (Google Advertiser Identification) and Apple’s is...
|Britflix, New Streaming Rival To Netflix, Could Be Coming From BBC|
Love “Happy Valley”? “Broadchurch”? “Wallander”? Good news: You could be in for a lot more of your favorite British shows. The BBC is launching its own streaming service called Britflix, according to a new report, and it’s poised to compete with Netflix and other streaming services.
The new service would be a collaboration between the BBC and its commercial competitor ITV...
|How Sound Will Shape The Advertising Industry|
“The internet was designed to replace infrastructure. Everything that I can buy in a store I can now buy online…So when new advances in technology require new infrastructure…I always worry there is something off there.”
What if there was a technology for advertisers to send data to people’s smartphones everywhere they were, whether at home or in a stadium or walking by a store, regardless of whether there was wifi or bluetooth available...
|To Foster Diversity In Advertising, Challenge Unconscious Bias|
Difference is not deficit.
For those of us in the communications industry, attending to our differences helps us craft messages with meaningful impact. Across industries, doing so makes us stronger. And as individuals, it can help us flourish.
When it comes to diversity, I believe we are approaching a tipping point...
|10 Ways For Brands To Program A Snapchat Channel|
Forget 90% of what you’ve learned in social media marketing. It doesn’t apply to Snapchat. There are no likes, comments or hashtags. Virality is a foreign concept. So are links and URLs. The app known for ephemeral messaging and a massive Millennial audience has evolved beyond the web and beyond social media to become the first mobile media network — with a huge emphasis...
|Creating Social Content? Hire the Person With the Least Marketing Experience|
“But… we’re in marketing.” I hear it every time I mention that I don’t hire marketers for Big Spaceship’s content team. The concept often seems alien to agency folk – clients are paying us for our marketing expertise, so why am I hiring a bunch of amateurs? The truth is, the content game has changed so thoroughly in the past few years that I find most marketers to be amateurs at it. Instead I focus on hiring comedians, journalists, filmmakers, influencers and writers, favoring culture over marketing experience. Here’s why.
|Why Brand Is Key To Burberry's Future|
Recent talk that Burberry was, for a while at least, a potential takeover target, raises an important discussion about how vulnerable a business is to acquisition and what it can do to address that. In Burberry’s case, the vulnerability comes from a decline in market capitalization driven by a drop in its share price.
Burberry’s finances have been impacted by a slower...
|The Rising Success Of Rodan + Fields Thanks To Nontraditional Retail And Savvy Women|
Think you know what a direct-marketing sales rep looks like nowadays? Think again.
She’s the pretty mom at school drop off… the friendly neighbor next door… the funny friend everyone wishes they had. But even more than being a familiar face, she’s someone who is educated, successful and hard-working…
|A Sneak Peek Into SnapChat's Advertising Revolution|
When it comes to social media marketing and advertising, the top channels have long been Facebook, Twitter, and LinkedIn. Before this trifecta became cemented as the foundational pillars of social media marketing, the field was barely a thought for most companies.
|Olympic Top Partner Gillette Reveals Rio Advertising Campaign|
Only four months remain until the official start of the Rio Olympic Games 2016 and brands are beginning to unveil their marketing plans related to same. Gillette, a Top Olympic partner, has released a new :30 second spot as part of its new Olympic campaign as well as its global roster of athletes. Expect other brands to follow in close proximity as the days dwindle down...
|Brand Madness: Marketing Winners And Losers Of The NCAA Tournament|
Unlike other professional and college sports, the NCAA Basketball Tournament takes center stage capturing the entire month of March. It’s a goldmine for brands: There are no competing sports events, it touches all corners of the U.S., it’s followed by millions of rabid and loyal students, alumni and fans (all consumers), and it’s full...
|How Traditional Marketing Is Failing Startups|
Startups are the fuel to today’s economy. Unfortunately, startups also have one of the lowest survival rates. In fact, 9 out of 10 startup businesses fail. As a business owner myself, I can sympathize with the immense amount of work that goes into starting a business from scratch. It’s a monumental task, I’ll admit. And perhaps one that never really ends.
|Research Shows Marketing Personalization Misses The Mark|
Here’s what a leading CMO told me recently when I asked about the quality of their CX and personalization: “We are using new CRM technology to automate old, bad behaviors…not being guided by how our customers define improved CX. Result: High volume, irritating and brand damaging spray and pray.”
Per VoC research conducted by our firm among customers and lost customers of leading brands, many marketers are kidding themselves when they say they’re doing personalization.
|In Praise Of Advertising's Trojan Horses|
David Ogilvy once said, Unless your advertising contains a big idea, it will pass like a ship in the night. Watching the Academy Awards, I saw a whole flotilla of such ships - ghost vessels with no one aboard except the ship’s cat. The same was true of the Super Bowl.
|The Next Imperative For Brands: Predicting Consumers' Needs|
These days, fulfilling customer needs in real time is necessary to sustain competitive parity. But soon, “real time” won’t be good enough; brands will need to fulfill needs before customers are even aware of them.
Consider a world where an Uber pulls up automatically because it knows you’ve got a flight in two hours...
|How The Oldest Rules In Branding Are Shaping The Presidential Primaries|
From the time we get our start in marketing, we learn how people absorb our messages through the irrefutable power of brands: Find a point of difference, create an emotional connection, promise a benefit to the end user.
And is there any place better than the current election cycle to see this playing out in all its glorious, gory detail? I think not. Let’s have a look.
|Is 'The Donald' Going To Trump Your Product Launch?|
If you are planning on launching a new product in the next 12 months, take heed—the election cycle may be one of your biggest obstacles. The Most Memorable New Product launch survey, conducted annually by Schneider Associates andSentient Decision Science for the past 14 years, found that generating attention...
|A Digital Marketing Tune-Up Guide For CMOs|
Google Trends tells us we’re now a decade into the analytics revolution. Yet, a fall 2015 Association of National Advertisers survey reports that only 10% of senior marketers feel they effectively use customer insights to improve performance. Why?
Maybe it’s a matter of consistency — or a lack of it. The novelist William Gibson said, “The future is already here—it’s just not evenly distributed.” In our recent work helping large, multi-channel...