Is Live Chat Really Working for Customer Support? |
By: Bulldog Reporter |
|
 |
Recent reports show that a majority of companies are failing to meet the basic needs of good customer service, and new research from customer relationship management software firm SuperOffice supports that assertion. Among the findings, the company’s new study reveals that 21 percent of live chat support requests go unanswered.
The research suggests that customers are more satisfied with live chat than any other channel, such as email, phone or social media, due to the fact that they receive an immediate, real-time response where questions are answered directly.
KEEP READING HERE
|
|

Digital Marketing Manager Symbridge Greenwich, Connecticut |
3D Modeler and Animator Virginia Economic Development Partnership Richmond, Virginia |
Digital Product Manager Ad Council New York, New York |
Marketing Specialist American Academy of Orthopaedic Surgeons (AAOS) Rosemont, Illinois |
Marketing Manager - Digital Agency First Call Missoula, Montana |
Senior Account Director Desautel Hege Communications Spokane, Washington |
Digital Marketing & SEO Director Ezoic Carlsbad, California |
Digital Marketing Manager (Remote) Squadle Inc Boston, Massachusetts |
Wordpress and Social Media Content Coordin... Ceramic Pro San Diego, California |
Vaccine Campaign Digital Media Director Ad Council New York, New York |
Digital Media Director, Contract Employee Koppert Biological Systems New York, New York |
Advertising Jobs
New Media Jobs
Creative Jobs
Marketing Jobs
Geek Jobs
|
|
|