TalentZoo.com |  Beyond Madison Avenue |  Digital Pivot |  Beneath the Brand Archives  |  Categories
Is Live Chat Really Working for Customer Support?
By: Bulldog Reporter
Bookmark and Share Subscribe to the Flack Me RSS Feed Share
Recent reports show that a majority of companies are failing to meet the basic needs of good customer service, and new research from customer relationship management software firm SuperOffice supports that assertion. Among the findings, the company’s new study reveals that 21 percent of live chat support requests go unanswered.

The research suggests that customers are more satisfied with live chat than any other channel, such as email, phone or social media, due to the fact that they receive an immediate, real-time response where questions are answered directly.

KEEP READING HERE


Bookmark and Share Subscribe to the Flack Me RSS Feed Share
blog comments powered by Disqus
About the Author
This article was originally published on Bulldog Reporter. A link to the original post follows the article.

  https://www.bulldogreporter.com/
Flack Me on

Advertise on Flack Me
2010 TALENT ZOO, INC ALL RIGHTS RESERVED - SOFTWARE © 2001 - 2019 PM TECHNOLOGIES Return to Top
Advertising Jobs
Marketing Jobs
Media Jobs
Digital Jobs 		Employer Sign-Up
Job Seeker Sign-Up
TalentZoo.com Jobs
TalentZoo.com Articles
Contact Us
Twitter: @talentzoo, @talentzoojobs
Facebook Fan Page
PM Technologies Power Zone