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Verizon Looses Its Cool on ‘Net Neutrality’
February 27th, 2015 by Doug Bedell
We’re happy with our current Internet connection and hope it continues as it is in the current fuss over “net neutrality.” We’d like to understand the issues a little better, and don’t think that Verizon, in it’s vexation over the FCC’s new Internet rules, has been very helpful in issuing a distraught statement, first, in Morse code, then in a cranky old typewriter font.

PR Stage Fright? How About a Toast to Toastmasters
February 27th, 2015 by Jeannine Wheeler
What is the most terrifying thing you do as a PR professional? If it’s public speaking, take your cue from one PR executive who nipped her fear in the bud at a very young age. And it was all down to Toastmasters. “When I was almost 12,” said Megan Matthews Carnahan, Chief Communications Officer...
Air India Flubs a Customer Crisis
February 26th, 2015 by Doug Bedell
It’s hazardous to pass along impressions from a situation occurring in another culture, but certainly the distraught scene at an Air India airport check-in station as a late-arriving passenger (five minutes) pleads to be allowed on her flight is an exercise in what might be learned about crisis communication for the benefit of all involved...
PR's Crisis Aim: Maintaining Reputation (Not Just Surviving)
February 25th, 2015 by Doug Bedell
In today’s fast-moving world, Stanton Public Relations in New York highlights reputation management (and preservation) as PR’s core objective. Be ready for a crisis, don’t improvise should one occur and preserve your organization’s integrity throughout are its themes.
Scratch These Terms – Just Do It
February 24th, 2015 by Doug Bedell
Casting about for a Flack Me post, a stop at the Forbes site is often rewarding, as with Robert Wynne’s offering there on “12 Useless Public Relations Terms.” Is anybody still talking about “thought leadership” in these tumultuous relational times? Apparently so. Or “thinking outside the box,” when we’re all in the box being heaved so recklessly (or defiantly) about? Forget hoary, hackneyed terms, folks, and just do it...
No Blithe Assurances – Eyes Open Only
February 23rd, 2015 by Doug Bedell
A telling example of why public relations shouldn’t ever be practiced on a skin-deep-only basis comes from Williamson, West Virginia. There, the local paper has a story quoting Norfolk Southern’s PR director, Robin Chapman, on the measures her company takes to avoid an oil train inferno like the one that hit CSX elsewhere in the state on February 16. “Not only do our locomotive engineers go through extensive training beginning in McDonough, Georgia,” Chapman said, “but we also come and provide training to emergency responders in the case of handling hazardous materials. We spend hundreds of millions of dollars to properly ensure that this type of accident does not happen and to my best knowledge, the town of Williamson has yet to have a rail accident of this nature. We plan to keep it that way..."
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