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Chewy and Wayfair Are Thriving During Self Isolation
By: Fortune
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Add Chewy and Wayfair to the small list of retailers getting a boost from the coronavirus lockdown.

Wayfair on Monday said that its revenue growth since the pandemic shut down a big chunk of American life in mid-March has doubled its rate of nearly 20% from the first two months of 2020. That suggests a big jump for the online furniture store as people invest in their home offices and pass some time in quarantine sprucing up their surroundings.

The update sent Wayfair's battered shares up 39% in midday trading to just over $70.

Yet despite that increase, they're still worth less than half of what they were a year ago. The relief rally in the Wayfair stock comes a few weeks after the company suggested the outbreak of the virus in China, where 50% of what it sells is made, could disrupt the flow of goods from suppliers to stores.

Wayfair has also struggled to convince Wall Street it can ever turn a profit with its growth-at-all-costs model: In 2019, it lost nearly $1 billion on revenue of $9.13 billion, up 35% over 2018, with heavy spending on advertising to the tune of $1 billion, something Wayfair has pledged to be more strategic about. The company recently laid off 550 workers to rein in its costs. 

While American consumers have drastically cut back on discretionary items like clothing in the past month, the need to set up better home offices (all the more given all the Zoom conference calls) as tens of millions work from home indefinitely or beautify homes people are spending enormous amount of time in is proving to be a boon for Wayfair.

What's more, with stores dark at key rivals like Bed Bath & Beyond, Kohl's, Macy's, and Crate & Barrel, Wayfair has less competition to contend with. According to Digital Commerce 360, some 23% of home goods sales in 2018 were online, meaning most of its competition has been sidelined.

"Wayfair’s e-commerce model is uniquely suited to serving customers’ very real needs at this challenging time," the company's chief executive, Niraj Shah, said. Wayfair will provide a full fourth-quarter results report in May.

Similarly to Wayfair, Chewy has also been an e-commerce darling, dominating the online pet product market, but doing so unprofitably. Last week, Chewy said that revenue rose 40% in 2019 to just under $5 billion, with a net loss of $252 million.

But the company also reported a surge in revenue in recent weeks as customers reticent to go to stores simply bought items online. Bloomberg News recently reported a surge in pet adoptions in the United States as the pandemic worsened. And new shoppers tend to stick with Chewy once they've tried it: 70% of sales come from shoppers using its auto-replenish feature. 



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This article originally appeared on Fortune.com. A link to the original posting can be found at the end of the article.
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