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The McDonald's Response to Wendy's Twitter War Was Perfect
By: Inc.
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Wendy's officially re-entered the breakfast wars on Monday when it launched a new breakfast menu across the U.S.


Of course, this isn't the first time Wendy's has forayed into breakfast. The company attempted to rollout a breakfast menu back in 2012, but fell flat on its face. By mid-2013, most locations had pulled the menu.


But this time, Wendy's has gone on the offensive. 

 

For example, just a month before the launch Wendy's posted an ad on its Twitter feed featuring former McDonald's corporate chef Mike Haracz. Wearing a white chef's coat that seems to feature the famous competitor's golden arches, along with the famous "I'm lovin' it" tagline on the sleeve, Haracz gives the impression that he's trying Wendy's new Breakfast Baconator for the first time.


"That's incredible," he says, after taking a bite.


Then, on Feb 28, Wendy's tweeted a picture of a tombstone etched with the words "RIP Egg McMuffin," along with the dates 1972-2020 and the caption "Here lies mediocrity."


So, how did McDonald's respond?


Not directly. But the current king of fast food breakfast did deliver an excellent lesson in business strategy and emotional intelligence.


Just after Wendy's tombstone tweet, McDonald's declared Monday, March 2, the day of Wendy's new breakfast launch, "National Egg McMuffin Day." Additionally, McDonald's invited customers to enjoy a "free, freshly prepared Egg McMuffin at participating McDonald's nationwide," by simply downloading the McDonald's mobile app and making an order.


Ouch. 


Consider for a moment what makes this move from McDonald's so brilliant. 


McDonald's could have gotten caught up in a war of words with Wendy's. But this would likely benefit Wendy's more than anyone, as it would have served as free publicity for its breakfast launch. 


"Honestly, the louder the fight gets, the better it is for our breakfast business," Kurt Kane, Wendy's U.S. president and chief concept officer, told Ad Age back in October.


Instead, with its offer for a free Egg McMuffin, McDonald's simultaneously
 
  • focuses attention on its business, rather than a competitor;
  • detracts from Wendy's big launch by taking away potential customers; and,
  • builds loyalty while gathering consumer insights through its mobile app.


Interestingly, Wendy's seems to have recognized the genius in McDonald's' strategy.


Soon after McDonald's announcement, Wendy's announced it was also offering a free sandwich on March 2: the new Honey Butter Chicken Biscuit. And like McDonald's, Wendy's is requiring customers to download and order using the company's mobile app.


Hey, they say imitation is the sincerest form of flattery.


So remember, when competitors try to bait you into a war of words or try to get you to take things personally, don't. Doing so will only distract.



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