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Twitter's New Procedures for Trolls
By: Jessica Cherok
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After being lambasted with criticism about its lack of control over trolls and abuse, Twitter has brought on additional staff to help monitor and respond to claims.

Previously, the CEO admitted in a leaked internal memo that Twitter wasn’t doing enough to combat the abuse. In the memo, CEO Dick Costolo said, “We suck at dealing with abuse and trolls on the platform and we've sucked at it for years. It's no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.”

Since the memo’s release, Twitter has tripled the number of people on staff handling the abuse reports. Twitter reported this week that it has new procedures to deal with rule-breakers.

In its announcement this week about the changes, Twitter stated:
We streamlined the process of reporting harassment on Twitter recently; now we’re making similar improvements around reporting other content issues including impersonation, self-harm and the sharing of private and confidential information. These changes will begin rolling out today and should reach all users in the coming weeks.

We are also beginning to add several new enforcement actions for use against accounts that violate our rules. These new actions will not be visible to the vast majority of rule-abiding Twitter users – but they give us new options for acting against the accounts that don’t follow the rules and serve to discourage behavior that goes against our policies.

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About the Author
Jessica Cherok is an advocate for online privacy, campaigning for ethical data practices and the protection of personal privacy.
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