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Google+ is Top Social Network for Customer Satisfaction
By: Christine Geraci
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So there's this social network. It's called Google+. Remember Google+? You know, that social network that made a bit of a splash in late 2011, and then sort of...disappeared? Well, not that it disappeared...it just sort of dropped off the "social networks to take seriously" list. 
 
After seeing numbers released by the American Customer Satisfaction Index, perhaps Google+ should get back on those lists. 
 
Google+ has made its debut on the Satisfaction Index, and its inaugural rating is 78, a whole 17 points higher than Facebook's, putting it in a dead heat with Wikipedia as the top social networking company for customer satisfaction. 
 
The next big social network in line is YouTube, followed by Pinterest, Twitter, and LinkedIn. Facebook is at the bottom of the list, dropping eight points from last year with an index of 61. 
 
Interestingly enough, an "all others" category of social networks actually beats out Facebook and LinkedIn, and ties Twitter with a customer satisfaction rating of 64.
 
While it's not surprising that Facebook is at the bottom of a customer satisfaction list, it will be interesting to see if the now-public company actually takes such a ranking seriously enough to step up customer service efforts. 
 
What do you think of the American Customer Satisfaction Index's ratings?


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About the Author
Christine Geraci is the Social Media/Promotions Specialist at MVP Health Care in Schenectady, NY. Connect with her on Twitter @christinegeraci.
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