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CATEGORY: Crisis Communications
Does Your Crisis Scenario Plan Need Some Love?
September 2nd, 2016 by Bulldog Reporter on Flack Me
A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams.

Empathy Lacking in Flint and LA Area Crises
February 3rd, 2016 by Doug Bedell on Flack Me
In Flint, Michigan, and Los Angeles County California, we have two crisis settings in which a prime tenet of effective crisis communication seems to be missing – empathy, that is, identification with the affected residents and what they are feeling. Reports we have been reading indicate that officials at these two scenes have been taking their own good time providing helpful information and responding effectively.
Flint, Mich.: What Can Happen When You’re Heedless of Public Relations
January 22nd, 2016 by Doug Bedell on Flack Me
Can anyone doubt that the Flint, Michigan, “poisoned water” crisis is a full-fledged public relations disaster as well as a human tragedy? The Flint situation has all the elements of what happens when you don’t pay heed to people and their legitimate concerns, when you don’t relate well to them, if at all. When you’re heedless of public sentiments, of the public interest, Flint is what can happen.
$95 Billion Sports Gambling and Tennis Match-Fixing
January 19th, 2016 by Cindy Wendland on Beneath the Brand
The initial stories coming out regarding match-fixing in professional tennis seemed like a story unworthy to write about. We always felt the sport of tennis was a classy and sophisticated sport filled with respectable players. More commentary and comments from readers inspired a reaction to the claims regarding tennis match-fixing. We try not to be cynical, yet we try to be realistic...
As Volkswagen Shows, PR Shouldn't Be Fudged, Either
January 15th, 2016 by Doug Bedell on Flack Me
Good PR is clarity and honesty, not fudging and fast footwork. Volkswagen’s CEO Matthias Müller doesn’t seem to understand that, and it’s a shame. Read the post on The Truth About Cars on the current state of Volkswagen’s image crisis, and you’ll understand why PR needs to be conducted with clarity and forthrightness from the start.
Oscar Snubs and Diversity Issues Create #OscarsSoWhite
January 15th, 2016 by Cindy Wendland on Beneath the Brand
One of our favorite neighborhood parties was our Oscars party. The invites were glitzy and the attire was black tie. Guests arrived to a red-carpet entrance and the food was in keeping with the evening. It was a wonderful time and so much fun that we really didn’t hear much of the awards program. But we love the Oscars...
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