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Inside Diageo's Voice Ad Strategy
By: Digiday
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It’s too early for Diageo marketers to get sucked in by the hype around voice, but that hasn’t stopped some of them testing its potential. While other advertisers are investing in sonic identities and voice teams, the drinks manufacturer is taking a more measured approach to one of the industry’s biggest buzzwords.


Here’s a rundown of four ways Diageo is preparing for voice ads.


Rethinking calls to actions
When Diageo ran ads last October that encouraged people to ask their smart speaker to send them a free sample bottle of Bailey’s Almande, it wasn’t sure many would do it. People had to download an app first that then interacted with a voice assistant, a cumbersome process Diageo’s head of digital innovation Benjamin Lickfett felt would discourage usage. But it didn’t, and within the first week, more than 6,000 sample requests were received. While much of that demand was likely goosed by the offer of a free sample, it showed that listeners are willing to use their smart speakers if they feel they’re getting some sort of value exchange. It could lead to Diageo’s future ads featuring a smart speaker alongside the phrase people can use to instruct the voice assistant to purchase the branded goods in the ad, for example. That’s something Amazon has tried to encourage advertisers to do in order to try and drive more purchases through its own Alexa assistant, reported Recode.


Smartphone voice assistants could beat smart speakers
The battle to dominate voice assistants could come down to who has the smartest device in pockets, not in homes. That’s because when searching for a gift, visual stimuli like an illustration alongside a cocktail recipe or a list of whiskeys, often complement certain search queries better than if they were just answered via voice, said Lickfett. That was a trend the drinks brand saw with various tests last year and was partly why the advertiser brought its virtual bar to Amazon’s smart speaker with a screen — the Echo Show — at the end of 2017. Lickfett and his team are now more mindful of how a voice strategy for smartphones could increase search visibility and subsequently traffic for the brewer. Early attempts to understand the interplay between the two mediums have led Lickfett to predict that branded-voice interactions will be more focused on transactional moments whereas combined voice and visual ads would allow for more dynamic brand-focused efforts.


Walled gardens in voice are inevitable
Amazon, Google, Apple and Facebook are vying over dominance of the smart home, and advertisers are caught in the middle. Keeping up with the technical nuances of each platform is a challenge Diageo coped with by using external specialists. Diageo sought specialist developers and UX designers who could respond easily to sudden platform feature changes, like when Amazon gave developers a way to generate revenue from their voice applications on Alexa-powered devices last spring.



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About the Author
This article was published on Digiday.com.  A full link to the original piece is after the story. www.digiday.com
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