|Is Delta’s Touch2O Technology Troubled?
By: Cindy Wendland
How many times do you turn on and off your faucet in the kitchen? How many times do you turn on the faucet when your hands are dirty? Delta offers Touch20 Technology, which uses touch-sensor technology to allow you to turn on the faucet by touching any part of it with any part of you.
We have become accustomed to motion sensor cleaning in public restrooms. The soap and water turn on if we put our hands in the right place. The paper towel dispenser comes to life when we wave our hand over the sensor or the air hand dryer turns on when we put our hands beneath the dryer. We have accepted this. Now Delta is trying to get us to accept Touch20 in our kitchens.
The concept is great. It seems we always have dirty hands during cooking and it would be great to have the water turn on rather than coat the faucet with flour, or grease, or tomato sauce. When we are buying things for ourselves, rather than using them in public places, many people put more emphasis on need and cost. Do we need to have a faucet that turns on by touching it with our forearm or can we just wipe it off after we get it dirty? Is the additional cost worth the added value?
The troubling aspect of this technology came up during research. The all-famous “Let’s Google it” turned up technology issues. For one thing, Delta is combining water and electricity. Think electrocute! But actually the product uses batteries, so not a big deal. But, more importantly, many of the posts on the Touch20 technology dealt with troubling problems such as sensor not working, faucet turning on by itself, and more. Most of the time, comment reviews tend towards the negative, because people tend to search for information about a product when it isn’t working properly. So we dismissed many of these.
True product reviews of this Delta faucet say the installation is a bit long but has good instructions, and the product works flawlessly once you get the hang of it, but the price of the product lends itself mostly towards a posh kitchen. So, the Touch20 is not troubled. It’s a cool innovation that may gain wide acceptance over time.
Cindy Wendland has a background in marketing and finance. She is the creative director for an online men's health magazine, BrainBrawnBody.com, and she gets to write their leisure/travel blog. She is also a web designer helping her clients with online community engagement, websitesbywendland.com. Prior to her web years, she worked in pharmacy consulting.
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