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Costly App Purchases by Kids May be Refunded
By: Jessica Cherok
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If you use iTunes, you likely received an email from Apple regarding in-app purchases from apps sold in the App Store. If you’re an iTunes user and a parent, this email probably made you very happy.

According to the email, “Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.”

While all of what they say is true, it has still been too easy for kids to make in-app purchases. It’s left some parents with enormously high bills, and outrage because their child was able to purchase things without the parents’ knowledge.

As a result, Apple says, “we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.”

If you feel your child made an unauthorized purchase, Apple provided the following instructions:
  • Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
  • Use this link to submit your refund request to Apple.
  • Provide the requested information and enter “Refund for In-App Purchases made by a minor”
  • in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.

   

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About the Author
Jessica Cherok is an advocate for online privacy, campaigning for ethical data practices and the protection of personal privacy.
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