TalentZoo.com |  Beyond Madison Avenue |  Flack Me |  Digital Pivot Archives  |  Categories
How A Beauty Brand Engaged 30,000 Activists
By: Fast Company
Bookmark and Share Subscribe to the Beneath the Brand RSS Feed Share

It’s 10 a.m. in Washington, D.C., and 100 saleswomen from skincare and cosmetics brand Beautycounter have gathered on the steps of Capitol Hill.

They’re in their finest pantsuits and shift dresses, makeup flawless, game faces on. They’re girding for a long day of lobbying members of Congress for laws to keep harmful chemicals out of the soaps, shampoos, lotions, and makeup Americans slather on their bodies every single day.

A few hours later, in the offices of Senator Tammy Duckworth (D-IL), 10 of them are sitting around a conference table to speak with the lawmaker’s legislative assistant. Among them is Jude Rollins, a Beautycounter salesperson (or consultant, in the parlance of the brand), who is in her 50s and lives in the Chicago suburbs. Although soft-spoken and out of her element, she nonetheless believes in the mission. It’s personal.

A decade ago, Rollins was diagnosed with breast cancer. It came as a shock because there was no family history of it and she had no known risk factors. “I exercised, I ate healthily, I don’t have any relatives with cancer,” she says. “The day my doctor called me, I remember he said, ‘I can’t believe I am telling you this right now’.”

The days after her diagnosis were a blow as Rollins set about learning about the carcinogens in her environment, trying to understand what might have triggered the tumor. That’s when she discovered how many harmful ingredients could be found in the seemingly innocuous bottles in her shower and makeup drawer. Formaldehyde, for instance, which is commonly used as a preservative in cosmetics, has been linked to cancer. Coal tar, which is used as a colorant and an anti-dandruff agent, is a known carcinogen. The list went on and on.

The European Union has banned more than 1,300 chemicals and restricted the levels in 250 others in soaps, shampoos, lotions, and makeup. Canada has banned around 600. In the United States, only 30 ingredients have been partially banned to date, and the last federal law to regulate the safety of personal care products was passed in 1938. Rollins is convinced prolonged exposure to chemicals in her beauty products may have triggered her cancer.

Rollins and her co-consultants are here to persuade Duckworth to support the Personal Care Products Safety Act (PCPSA) that would strengthen the FDA’s authority to regulate ingredients in beauty and hygiene products. The new legislation, cowritten by Senators Dianne Feinstein (D-CA) and Susan Collins (R-ME) was introduced in 2015, but may finally be brought up for a vote later this year.

“I’ve long been interested in issues of environmental health and chemical safety—banning phthalates in baby products, ensuring labeling of packaging that contains BPA,” Feinstein says.  “Addressing personal care products safety is critical to addressing broader concerns about how exposure to chemicals affect public health. We need to continue to build support and maintain a steady drumbeat.”

Rollins wouldn’t have come to Capitol Hill alone. She has no activist experience and wouldn’t have been able to navigate the labyrinthine halls of the Senate by herself. But over the last three years, that changed with the help of her employer, which has an entire advocacy wing led by Lindsay Dahl, the brand’s head of social and environmental responsibility. Dahl, the former deputy director of the U.S.’s largest environmental health coalition, Safer Chemicals, Healthy Families, played a pivotal role in pushing for the 2009 FDA ban of toxic BPA from plastic pacifiers, baby bottles, and sippy cups.

While other direct sales brands, like Avon and Mary Kay, dangle cars or cruises in front of salespeople to incentivize them to sell as much as possible, Beautycounter gives two top salespeople in each state an all-expense paid trip to Washington, D.C., to lobby lawmakers.  Dahl’s team helps organize these meetings, and she’s there to answer any questions consultants might have about the process.

Beautycounter’s founder and CEO, Gregg Refrew, launched the company because of her passion for the issue. The brand effectively self-regulates with a team of scientists to formulate beauty and hygiene items free of 1,500 ingredients that are either harmful or questionable. Renfrew’s goal was to do more than sell products: She wanted to spark a movement to educate consumers and demand better regulation of the industry.


While Beautycounter sometimes sells products through retailers like Target and Goop, the primary way they’re marketed is through independent salespeople like Rollins, who sell makeup and skin care products in their communities. It was a strategic decision for Refrew. “The problem we are tackling with safety in personal care products is complicated,” she tells me. “We really felt that the best way to communicate it to consumers and explain our mission was through personal relationships.”

Beautycounter has 30,000 consultants within its network. Given that they are from every corner of the country, these women tend to have diverse political persuasions and personal backgrounds. But 80% of them are drawn to Beautycounter for its social mission, according to an internal survey the company conducted. This activist approach sets it apart from the hundreds of other direct selling brands on the market, like Stella & Dot, Rodan & Fields, and Cabi.

Many Beautycounter consultants have become hardcore grassroots activists. At dinner, I sit next to Elaine Chiu from San Francisco and Christina Glickman from Chicago. Both were corporate executives for many years but, compelled by Beautycounter’s activist approach, left their careers. Between sharing parenting advice and talking about their favorite fashion designers, they display impressive political knowledge.

They are well-versed in the details of the PCPSA and understand the circuitous road to getting legislation passed by Congress. “We really would like for the bill to better define the word ‘safety,'” Glickman says. “As the bill currently stands, any company can create a product and describe it as safe, but for the law to carry any weight, we need a more scientific measure.”

Beautycounter has more than just made advocacy less intimidating: It’s made it downright glamorous. When the consultants arrived in their hotel rooms, Beautycounter had provided them with custom-made bags from the trendy designer bag company Parker Thatch and notebooks from the luxury stationary brand Appointed.



Bookmark and Share Subscribe to the Beneath the Brand RSS Feed Share
About the Author
This article was published on Fast Company. A link to the original piece appears after the post. www.fastcompany.com
Beneath the Brand on

Advertise on Beneath the Brand
Return to Top