A new Forrester Research report, Predictions 2018: The Honeymoon For AI Is Over, predicts that in 2018 enterprises will finally move beyond the hype to recognize that AI requires hard work—planning, deploying, and governing it correctly.
But Forrester also promises improvements: Better human and machine collaboration due to improved interfaces; enhancing business intelligence and analytics solutions by moving resources to the cloud; new AI capabilities facilitating the redesign of analytics and data management roles and activities and driving the emergence of the insights-as-a-service market.
As a result, 70% of enterprises expect to implement AI over the next 12 months , up from 40% in 2016 and 51% in 2017. Here’s my summary of what Forrester predicts will happen in 2018:
25% of enterprises will supplement point-and-click analytics with conversational interfaces.
Querying data using natural language and delivering resulting visualizations in real time will become standard features of analytical applications.
20% of enterprise will deploy AI to make decisions and provide real-time instructions.
AI will suggest what to offer customers, recommend terms to give suppliers, and instruct employees on what to say and do — in real time.